Mathew Owen
Krakow
Summary
Knowledgeable customer support specialist, coach, and manager with a proven track record in multiple positions, enhancing customer satisfaction and driving productivity through innovative channels and techniques. Skilled in operations management and verbal communication, adept at problem-solving and negotiation. Successfully mentored teams for optimal performance, achieving significant improvements in B2B client relations and product development.
Overview
16
16
years of professional experience
Work History
Manager
Laser Cutting Lab, LLC
08.2013 - Current
- Oversaw Customer support and long term B2B client relations.
- Mentored employees through innovative change in production techniques and digital fabrication tools.
- Lead B2B consulting for companies to implement digital fabrication tools and techniques to effectively drive productivity.
- Managed and motivated employees to be productive and engaged in work.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Senior IT Analyst
HCL Technologies
06.2021 - 09.2022
- Used my extensive background in technical knowledge from digital fabrication to troubleshoot IT related issues and provide timely support.
- Increased user satisfaction by providing timely, effective technical support and training resources.
- Developed comprehensive documentation and provided training materials to support system adoption by staff members.
- Collaborated with cross-functional teams to develop customized IT solutions for unique business challenges.
Manager
KUUTSUU, LLC
08.2013 - 06.2021
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Analyzed consumer trends to inform future marketing initiatives and drive sales growth.
Digital Fabrication Instructor /Technical Consultant
Fab Academy / AS220
01.2013 - 09.2013
- Developed strong relationships with customers which were being consulted on the latest innovation in Digital Fabrication.
- B2B contact with customers to showcase digital fabrication tools and helped educate them how tools can be implemented in their business.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Architectural Designer
IN/EX Architects
08.2011 - 12.2012
- Enhanced building aesthetics by incorporating sustainable materials and innovative design techniques.
- Improved overall project outcomes by utilizing advanced software tools for 3D modeling, rendering, and virtual reality presentations.
- Consulted with clients to determine functional and spatial requirements of new structure.
- Reviewed technical drawings developed by CAD technicians and drafters.
Architectural Designer
MVSA Architects
08.2008 - 09.2010
- Worked closely with multi-disciplinary team to design residential and commercial projects in Amsterdam.
- Developed comprehensive construction documents to ensure accurate execution of architectural concepts during the building process.
- Improved overall project outcomes by utilizing advanced software tools for 3D modeling, rendering, and virtual reality presentations.
- Researched sustainable building methods to optimize energy savings of large scale building projects.
Education
MBA - International MBA
Uniwersytet Ekonomiczny W Krakowie
Krakow, Poland07-2023
Master's Degree - Sustainable Architecture
Institute For Advanced Architecture of Catalonia
Barcelona, Spain07-2011
Bachelor of Science - Architecturl Engineering
University of Applied Science
Amsterdam, The Netherlands08-2009
Erasmus Diploma - Architecture
Politechnika Krakowska
02-2009
Skills
- Verbal and written communication
- Sales management
- Marketing
- Negotiation
- Innovation management
- Multitasking
- Operations Management
- Problem-solving aptitude
Hobbies
Mountaineering | Hiking | Learning | Reading | Climbing | Biking | Design | Kayaking | Skiing
Languages
English, Dutch
Native language
French
Elementary
A2
Spanish
Elementary
A2
Timeline
Senior IT Analyst
HCL Technologies
06.2021 - 09.2022
Manager
Laser Cutting Lab, LLC
08.2013 - Current
Manager
KUUTSUU, LLC
08.2013 - 06.2021
Digital Fabrication Instructor /Technical Consultant
Fab Academy / AS220
01.2013 - 09.2013
Architectural Designer
IN/EX Architects
08.2011 - 12.2012
Architectural Designer
MVSA Architects
08.2008 - 09.2010
MBA - International MBA
Uniwersytet Ekonomiczny W Krakowie
Master's Degree - Sustainable Architecture
Institute For Advanced Architecture of Catalonia
Bachelor of Science - Architecturl Engineering
University of Applied Science
Erasmus Diploma - Architecture
Politechnika Krakowska
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