Mellisa Phiri
Wola- Srodmiescie,Warszawa
Summary
My 4+ years in the client focused roles has provided me with an insight to the most important ways of keeping customers happy and receiving positive reviews for the organisations that l have worked for previously. I aim to contribute towards reaching the organisation's vision through fully utilising the technical (apply specialised knowledge), Human (communication, analytical, empathy) and Conceptual (analyse and come up with problem focused solutions) skills and knowledge that l have attained in my previous years of experience. I look forward to gaining more work related experience as l broaden my career prospects as an individual whilst positively representing your organisation and to leveraging my skills and experiences to position your organisation for success from the start.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Sales & Marketing Manager
ELAN Professional Line
Warsaw
05.2023 - Current
- Create comprehensive plans to target potential customers, increase sales, and build brand awareness.
- Manage day-to-day sales activities, ensure timely product delivery, and maintain customer satisfaction.
- Ensure the seamless execution of orders, deliveries, and services by collaborating with operations and logistics teams.
- Resolve customer complaints and improve processes to enhance customer experience.
- Oversee social media strategies, ensuring the company maintains a strong digital presence.
- Represent the organisation to public at trade exhibitions and beauty fairs, driving awareness of our products.
- Provide regular reports to senior management on sales trends, marketing performance, and potential areas for improvement.
Customer Service Specialist (Outbound)
Teleperformance
Warsaw
10.2022 - 01.2023
- Acted as the first point of contact for fielding customer inquiries and resolving customer issues
- Created a sense of urgency by highlighting the benefits of products and services
- Provided advisory support for current or potential customers
- Managed customer backorders and lead time inquiries
- Followed up consistently and persistently with clients
- Responsible for customer satisfaction and maintaining client communication.
Assistant Teacher & Administrator
Wioska Honey Bees
Warsaw
02.2022 - 10.2022
- Educated students in basics of English grammar and conversational speaking
- Documented student attendance and progress
- Helped students improve their vocabulary, reading comprehension, and writing
- Planned and implemented tasks to build student's skills.
Sales Support Assistant
Old Mutual Insurance
Bulawayo
12.2020 - 09.2021
- Acted as the first point of contact for fielding customer inquiries and resolving customer issues
- Achieved individual sales targets
- Delivered excellent level of customer service
- Generated, analyzed, and distributed sales reports
- Worked with upper management to improve customer satisfaction.
- Met deadlines by managing workload independently.
Education
Master's in Applied Social Psychology - Social Sciences
University of Social Sciences & Humanities (SWPS)
Poland 10.2021 - 06.2023
Criminology Honours - Arts
University of Pretoria
South Africa 01.2019 - 12.2019
Bachelor of Arts majoring in Psychology & Criminology - Arts
University of Pretoria
South Africa 01.2016 - 11.2018
Skills
- Basic computer skills
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Excel
- Retail marketing
- Business development
- Brand-building strategies
- Analytical & Communication skills- Empathy, Customer Care, Critical thinking & Multitasking
- Establishing & maintaining business relationships with clients- Problem Solving, Team player, Can work in a multicultural environment
Languages
English
Native
Custom
- 04/01/19, BACHELOR OF ARTS DEGREE MAJORING IN CRIMINOLOGY AND PSYCHOLOGY (DISTINCTION)
- 04/01/20, BACHELOR OF ARTS HONORS DEGREE IN CRIMINOLOGY (DISTINCTION)
References
References available upon request.
Timeline
Sales & Marketing Manager
ELAN Professional Line
05.2023 - Current
Customer Service Specialist (Outbound)
Teleperformance
10.2022 - 01.2023
Assistant Teacher & Administrator
Wioska Honey Bees
02.2022 - 10.2022
Master's in Applied Social Psychology - Social Sciences
University of Social Sciences & Humanities (SWPS)
10.2021 - 06.2023
Sales Support Assistant
Old Mutual Insurance
12.2020 - 09.2021
Criminology Honours - Arts
University of Pretoria
01.2019 - 12.2019
Bachelor of Arts majoring in Psychology & Criminology - Arts
University of Pretoria
01.2016 - 11.2018
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