Mellisa Phiri
Wola- Srodmiescie
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Sales & Marketing Manager
ELAN Professional Line
05.2023 - Current
- Manage day-to-day sales activities, ensure timely product delivery, and maintain customer satisfaction.
- Ensure the seamless execution of orders, deliveries, and services by collaborating with operations and logistics teams.
- Work with product distributors as well as settle new contracts.
- Oversee social media strategies, ensuring the company maintains a strong digital presence.
- Represent the organisation to public at trade exhibitions and beauty fairs, driving awareness of our products.
- Provide regular reports to senior management on sales trends, marketing performance, and potential areas for improvement.
Customer Service Specialist (Outbound)
Teleperformance
10.2022 - 01.2023
- Acted as the first point of contact for fielding customer inquiries and resolving customer issues
- Created a sense of urgency by highlighting the benefits of products and services
- Provided advisory support for current or potential customers
- Managed customer backorders and lead time inquiries
- Followed up consistently and persistently with clients
- Responsible for customer satisfaction and maintaining client communication.
Assistant Teacher & Administrator
Wioska Honey Bees
02.2022 - 10.2022
- Educated students in basics of English grammar and conversational speaking
- Documented student attendance and progress
- Helped students improve their vocabulary, reading comprehension, and writing
- Planned and implemented tasks to build student's skills.
Sales Support Assistant
Old Mutual Insurance
12.2020 - 09.2021
- Acted as the first point of contact for fielding customer inquiries and resolving customer issues
- Achieved individual sales targets
- Delivered excellent level of customer service
- Generated, analyzed, and distributed sales reports
- Worked with upper management to improve customer satisfaction.
- Met deadlines by managing workload independently.
Education
Master's in Applied Social Psychology - Social Sciences
University of Social Sciences & Humanities (SWPS)
Criminology Honours - Arts
University of Pretoria
Bachelor of Arts majoring in Psychology & Criminology - Arts
University of Pretoria
Skills
- Basic computer skills
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Excel
- Retail marketing
- Business development
- Brand-building strategies
- Analytical & Communication skills- Empathy, Customer Care, Critical thinking & Multitasking
- Establishing & maintaining business relationships with clients- Problem Solving, Team player, Can work in a multicultural environment
Languages
English
Native
Timeline
Sales & Marketing Manager
ELAN Professional Line
05.2023 - Current
Customer Service Specialist (Outbound)
Teleperformance
10.2022 - 01.2023
Assistant Teacher & Administrator
Wioska Honey Bees
02.2022 - 10.2022
Sales Support Assistant
Old Mutual Insurance
12.2020 - 09.2021
Master's in Applied Social Psychology - Social Sciences
University of Social Sciences & Humanities (SWPS)
Criminology Honours - Arts
University of Pretoria
Bachelor of Arts majoring in Psychology & Criminology - Arts
University of Pretoria
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