Michal Sereda

Achievements

• Built and managed a product roadmap for global mobility solutions.
• Increased team collaboration and delivery efficiency across PMs, BAs, and developers by 20%
• Introduced improved governance for project delivery, enhancing transparency and predictability.

Responsibilities

• Leading end-to-end IT project development: business cases, planning, governance, execution.
• Translating business strategy into development tasks and actionable backlog items.
• Representing Voice of the Customer in product, UX, and feature design decisions.
• Managing product backlog priorities and defining product/feature capabilities.
• Coordinating cross-functional project teams and communicating with global stakeholders.
• Monitoring progress to ensure on-time, on-budget, high-quality delivery.

Achievements

• Standardized implementation processes for global clients, improving consistency and delivery speed.
• Successfully led multiple software implementation projects simultaneously within tight schedules.

Responsibilities

• Project planning, risk management, resource allocation, budgeting, and client communication.
• Facilitating meetings, workshops, Scrum ceremonies, and UAT activities
• Creating project deliverables: manuals, specifications, documentation, presentations.
• Leading client support models and ensuring post-implementation stability.

Achievements

• Automated processes generating 2000 hours saved yearly (equivalent to 1 FTE).
• Acted as global SME for Order Management processes and systems.

Responsibilities

• Process analysis, workflow optimization, and technical requirement definition.
• Supporting UAT, pilots, system evaluation, and deployment across multiple regions.
• Creating SOPs, conducting training, and ensuring process alignment in global teams.
• Triggering revenue recognition and supporting Mercer's financial systems.

• Managed an 8-person team responsible for global sales order processing.
• Implemented an internal CRM used globally (UAT, documentation, training).
• Oversaw quality controls, client communication, and delivery accuracy.
• Managed non-standard SSC projects and supported peak-season operations.