Michel Ntumba
Krakow
Summary
Highly motivated and adaptable professional with strong communication skills, fluent in both French and English, and experienced in building lasting client relationships in dynamic environments. My passion for technology drives me to continuously learn and grow, aiming to deliver impactful solutions that meet client needs. In my technical roles, I bring expertise in troubleshooting complex issues and optimizing workflows. As a Technical Support Engineer at Jitterbit, I specialize in API integration and automation, while my experience as a Kubernetes Support Engineer has equipped me with a deep understanding of containerized systems and cloud environments, particularly Azure. I am committed to leveraging my technical skills to contribute to team success and support clients in achieving their goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Amazon Cs Poland
10.2020 - 10.2023
- As a Customer Service Associate at Amazon, I was the primary point of contact for customers, handling queries via phone, chat, and email
- I assisted customers with a variety of issues, including order inquiries, product details, billing and payment concerns, subscription management, account updates, and navigating the website
- My role involved providing clear, efficient solutions to ensure customer satisfaction and resolve any challenges they encountered
Technical Support Engineer
Jitterbit
09.2024 - Current
- Company Overview: Harmony Platform - Enterprise Integration & API Management Solutions
- As a Technical Support Engineer at Jitterbit, I provide support for enterprise integration and API management solutions on the Jitterbit Harmony platform
- My responsibilities include managing Integration and API management solutions
- I monitor system health, agent performance, and operational logs across development, testing, and production environments, proactively addressing system alerts and optimizing configurations
- I offer expert-level technical assistance by conducting root cause analysis, resolving critical issues, and collaborating with clients to identify technical requirements and ensure solutions align with business goals
- Additionally, I manage multiple integration projects from development to production, overseeing system migrations, project downloads, and deployments while maintaining data integrity and minimizing downtime
- I also document troubleshooting steps, integration best practices, and resolutions to continuously improve processes and client satisfaction
- Harmony Platform - Enterprise Integration & API Management Solutions
Kubernetes Support Engineer
LTIMINDTREE
11.2023 - 08.2024
- As a Kubernetes Support Engineer at LTIMindtree, I specialized in supporting Kubernetes clusters on Azure, collaborating on cluster management
- I focused on proactive monitoring, rapid troubleshooting, and implementing robust security measures
- I managed Azure Container Instances (ACI) and utilized Azure Container Registry (ACR) for efficient containerized solutions
- I also played a key role in incident response, ensuring quick resolutions and actively participated in on-call rotations, contributing to overall service reliability
- This role enhanced my technical troubleshooting skills and deepened my expertise in complex system integrations and infrastructure management
Education
High School Diploma - science
C.S.C. Malula
Congo(DRC)Bachelor's Degree - Computer Sciences
University College of Enterprise (WSPA)
Lublin, PolandComputer Sciences -
Protestant University of Congo
Congo(DRC)Skills
- French
- English
- Connection development
- Teamwork
- Operating systems
- MS Office
- Azure cloud infrastructure
- Kubernetes
- Loadbalancer
- Firewall
- ACI
- ACR
- Databases
- PC hardware
- System Monitoring
- API integration
- Automation
- Managing file transmission protocols
- Technical support
- Soft skills
- Analytical skills
- Diagnostic skills
- Problem-solving skills
- Ability to explain technical concepts
- Diagnose and troubleshoot technical issues
Certification
- Accenture Developer Virtual Experience Program, Theforage.com, Certificate ID: kt3gQEy6h8vsxsfv6
- Data Analysis Using Power Bi, Alison.com - Certificate ID: r4884-25426898
Timeline
Technical Support Engineer
Jitterbit
09.2024 - Current
Kubernetes Support Engineer
LTIMINDTREE
11.2023 - 08.2024
Customer Service Associate
Amazon Cs Poland
10.2020 - 10.2023
High School Diploma - science
C.S.C. Malula
Bachelor's Degree - Computer Sciences
University College of Enterprise (WSPA)
Computer Sciences -
Protestant University of Congo
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