MILINDKUMAR KAPADIA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
F&B Server
ATLANTICA MIKRI POLI KOS ISLAND
05.2021 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Crew Member
McDonald's Polska Sp. Z.O.O.
12.2019 - 09.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
F&B Captain
BANYAN PARADISE RESORT
03.2017 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Trained new team members on company procedures, customer service and issue resolution.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - International Tourism & Hospitality Management
Spoleczna Akademia Nauk W Warszawie
Poland07.2022
High School Diploma -
Parul Institute of Hotel Management&catering Tech.
Vadodara Gujarat India06.2009
Skills
- Efficiency in working with MS
- Office Excellent communication
- Teamwork
- A self-motivated & quick learner
- Customer Relationship Management
- Report Preparation
- Administrative and Office Support
- Customer Consulting
- Travel Planning
- Money Handling Abilities
Languages
Gujarati
Native language
Hindi
Proficient
C2
English
Advanced
C1
Polish
Beginner
A1
DECLARATIONS
I hereby give consent for my personal data included in the application to be processed for the
purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter an of the
Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on
the protection of natural persons with regard to the processing of personal data and on
the free movement of such data, and repealing Directive 95/46/EC (General Data Protection
Regulation)
Timeline
F&B Server
ATLANTICA MIKRI POLI KOS ISLAND
05.2021 - 10.2021
Crew Member
McDonald's Polska Sp. Z.O.O.
12.2019 - 09.2020
F&B Captain
BANYAN PARADISE RESORT
03.2017 - 02.2019
Bachelor of Science - International Tourism & Hospitality Management
Spoleczna Akademia Nauk W Warszawie
High School Diploma -
Parul Institute of Hotel Management&catering Tech.
Similar Profiles
MILINDKUMAR KAPADIAMILINDKUMAR KAPADIA
Receptionist at ATLANTICA MIKRI POLI KOS ISLANDReceptionist at ATLANTICA MIKRI POLI KOS ISLAND
Jovani PerezJovani Perez
Superintendent at Poli ConstructionSuperintendent at Poli Construction
Manuel Lee AlanizManuel Lee Alaniz
Level 3/4 Security Guard at Poli Investigations and Security ServicesLevel 3/4 Security Guard at Poli Investigations and Security Services
SAMIA KAWSARSAMIA KAWSAR
F&B Server at Novotel by Accor, Formerly WYNDHAM Dubai DeiraF&B Server at Novotel by Accor, Formerly WYNDHAM Dubai Deira
Mawaddah MolokMawaddah Molok
F&B Server at A&W® RestaurantsF&B Server at A&W® Restaurants