MILINDKUMAR KAPADIA
Warsaw
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I have an open work permit until end of the 2025.
Overview
9
9
years of professional experience
Work History
Receptionist
ATLANTICA MIKRI POLI KOS ISLAND
05.2021 - 10.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
Crew Member
McDonald's Polska Sp. Z.O.O.
12.2019 - 09.2020
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
F&B Captain
BANYAN PARADISE RESORT
03.2017 - 02.2019
- Trained new team members on company procedures, customer service and issue resolution.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - International Tourism & Hospitality Management
Spoleczna Akademia Nauk W Warszawie
Poland07.2022
High School Diploma -
Parul University Of Hotel Management
India10.2009
Skills
- Efficiency in working with MS
- Office Excellent communication
- Teamwork
- A self-motivated & quick learner
- Customer Relationship Management
- Report Preparation
- Administrative and Office Support
- Customer Consulting
- Travel Planning
- Money Handling Abilities
- Customer and Client Relations
- Technical Support
Languages
Gujarati
Native language
Hindi
Proficient
C2
English
Advanced
C1
Polish
Beginner
A1
Timeline
Receptionist
ATLANTICA MIKRI POLI KOS ISLAND
05.2021 - 10.2021
Crew Member
McDonald's Polska Sp. Z.O.O.
12.2019 - 09.2020
F&B Captain
BANYAN PARADISE RESORT
03.2017 - 02.2019
Bachelor of Science - International Tourism & Hospitality Management
Spoleczna Akademia Nauk W Warszawie
High School Diploma -
Parul University Of Hotel Management
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