Munkhzul Ochirsukh
Warsaw,14
Summary
Dynamic professional with a proven track record in problem-solving and creative thinking, honed at SABAX Mongolia and other notable organizations. Excelled in enhancing customer loyalty through empathetic service and spearheaded usability improvements in E-Mongolia Academy's projects. Skilled in visual designing and communication, adept at turning challenges into solutions, significantly contributing to team success and project excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SABAX Mongolia
09.2022 - 10.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Volunteer
Mongolia Economic Forum
07.2024 - 07.2024
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Intern
E-Mongolia Academy, State Owned Enterprise
07.2024 - 09.2024
- Worked closely with UX/UI designers to ensure proper implementation of designs across multiple devices while adhering to established style guides.
- Analyzed problems and worked with teams to develop solutions on a big national project.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Gathered, organized and input information into digital database.
- Supported customer service improvements with detailed feedback analysis.
- Aided in enhancing website user experience with thorough usability testing.
- Assisted in improving product design with detailed user feedback analysis.
Personal Aide
4healthylife clinic
02.2022 - Current
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
Education
Bachelor of Science - Computer Science - Project Management & UX
University of Economics And Human Sciences
Warsaw06-2026
High school -
1st school of Sainshand
Sainshand, Dornogobi06.2021
Skills
- Problem-solving
- Creative thinking
- Visual designing
- Communication
- Interpersonal skills
- Project tracking
- Project Planning
- Agile Methodology
- Technical understanding
- Critical design review
- Presentations
Languages
Mongolian
Native language
English
Upper intermediate
B2
Polish
Beginner
A1
Personal Information
- Date of Birth: 07/10/03
- Nationality: Mongolian
Hobbies and Interests
- Singing
- Pilates & Yoga
- Painting
- Table tennis
Consent
I hereby give consent for my personal data to be processed for the purpose of conducting recruitment for the position for which I am applying.
Timeline
Volunteer
Mongolia Economic Forum
07.2024 - 07.2024
Intern
E-Mongolia Academy, State Owned Enterprise
07.2024 - 09.2024
Customer Service Representative
SABAX Mongolia
09.2022 - 10.2022
Personal Aide
4healthylife clinic
02.2022 - Current
High school -
1st school of Sainshand
Bachelor of Science - Computer Science - Project Management & UX
University of Economics And Human Sciences
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