KINDZEKA NANCY Moyu
Sosnowiec
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Warehouse Picker
Zara
11.2023 - Current
- Contribute to quarterly inventory counts, ensuring data accuracy and minimizing discrepancies.
- Alternate goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Monitor tasks and staff assignments to deliver projects under-budget and on time.
- Manage returns efficiently, logging received items into the system, inspecting them for damage or defects, then routing them accordingly for restocking or disposal if necessary.
Logistics Employee
Intercars
02.2022 - 12.2022
- Quickly and efficiently get items from warehouse shelves to the desired location
- Locate products using a handheld scanner and adequately package the products for shipment
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Completed paperwork recognizing discrepancies and promptly addressing them.
- Increased warehouse efficiency with regular maintenance and optimization of storage layout.
Customer Advisor
MTN Cameroon
12.2018 - 09.2020
- Helped customers by knowledgeably replying to enquiries regarding product placement, details and availability in person, over the phone and online
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation
- Conducted regular market research to evaluate marketing strategies.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Masters - Management
WSB University
Dąbrowa Górnicza, Poland03.2023
Bachelor's degree - Economics
University of Buea
Buea, Cameroon12.2018
Skills
- Attention to detail
- Open-mindedness
- Multitasking
- Good telephone etiquette
- Natural problem solver
- Attentive listener
- Team player
- Open minded
Languages
English
Native language
English
Advanced
C1
French
Intermediate
B1
Hobbies and Interests
- Learning languages
- Doing sports
- Solving puzzles
- Cooking and Reading
Timeline
Warehouse Picker
Zara
11.2023 - Current
Logistics Employee
Intercars
02.2022 - 12.2022
Customer Advisor
MTN Cameroon
12.2018 - 09.2020
Masters - Management
WSB University
Bachelor's degree - Economics
University of Buea
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