NANCY NOSIKU NYAMBE
Krakow
Summary
I am a Committed individual with a demonstrated track record in enhancing customer satisfaction and boosting sales revenue, notably at Prudential Life Insurance. Specialized in complaint handling and data analysis, demonstrating resilience and proficiency in Microsoft Office. Achieved significant improvements in customer service and internal audit processes, leveraging skills in planning, research, and customer focus to drive results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Consumer Service Representative
GOOD NATURE AGRO
2022.10 - 2023.12
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
- Creating contact and adding product and maintaining data of consumer’s using Salesforce/SAP as an account management tools.
- Handling consumer’s issues of DYMO printers and handheld devices and hardware problems.
Customer Service Analyst
Prudential Life Insurance
2022.01 - 2022.10
- Boosted sales revenue by skillfully promoting diverse service options.
- Conducting customer due diligence on high-risk customers to identify potential legal, regulatory or reputational risk.
- Creation of adequate KYC records and profile, completing initial investigations of all clients in line with business policies and procedures.
- KYC period review during risk factors.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
INTERNAL AUDITOR
YORK EXPORT FOOD LIMITED
2021.05 - 2021.12
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Conducted training sessions for staff members on best practices in internal auditing, fostering a culture of continuous improvement.
Education
MBA - Business Administration And Management
AKADEMIA NAUK STOSOWANYCH
Opole, Poland01.2026
Associate of Applied Science - Water Treatment And Maintenance Technology
Akademii Górniczo-Hutniczej Science And Technology
Krakow, Poland03.2024
Bachelor of Science - Agriculture
THE UNIVERSITY OF ZAMBIA,
LUSAKA,ZAMBIA04.2022
Skills
- Patience and resilience
- Call center experience
- Customer Focus
- Complaint Handling
- Planning and research
- Data Collection, Review and Analysis
- Microsoft Office
Accomplishments
UNESCO/POLAND CO-SPONSORED ENGINEERING PROGRAM 2023A.(6-Months Maintenance technology training)
Certification
KYC CERTIFCATE
Languages
English
Native language
Timeline
Consumer Service Representative
GOOD NATURE AGRO
2022.10 - 2023.12
Customer Service Analyst
Prudential Life Insurance
2022.01 - 2022.10
INTERNAL AUDITOR
YORK EXPORT FOOD LIMITED
2021.05 - 2021.12
MBA - Business Administration And Management
AKADEMIA NAUK STOSOWANYCH
Associate of Applied Science - Water Treatment And Maintenance Technology
Akademii Górniczo-Hutniczej Science And Technology
Bachelor of Science - Agriculture
THE UNIVERSITY OF ZAMBIA,
KYC CERTIFCATE
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