Natalia Mitoraj

● independent handling of the administration activities based on sales and billing information

● performing the airway bill quality assurance for Lufthansa Cargo’s customers (for export airway bills and for import airway bills)

● clarifying and handling invoicing disputes, billing adjustments/discrepancies

● checking self-audit and other quality-focused reports

● supporting colleagues in case of customer account discrepancies in a reconciliation process

● communicating with Lufthansa Cargo local representatives and Lufthansa Cargo customers

● updating and controlling pricing master data

● performing general office/administrative work (CCA issuance & documentation filling, Country Specification updates)

• prepared comprehensive English curriculum for multiple classes
• created and implemented activities to foster critical thinking skills of students.
• boosted student participation by implementing interactive teaching methods

• developed innovative lesson plans to engage students in English language learning
• prepared and implemented lesson plans covering required course topics.
• assessed student progress and provided feedback to improve performance