Summary
Overview
Work History
Education
Skills
Language
Timeline
Hobbies and Interests
Disclaimer
Generic
Natalia Surman

Natalia Surman

Szczecin

Summary

Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

Overview

15
15
years of professional experience

Work History

Junior Quality Complaints Soecialist

Demant Operations Poland Sp. Z O.O.
07.2024 - Current
  • Collaborating on the development of a process for Department C1 to assume responsibility for quality complaints submitted by export customers.
  • Executed daily operational procedures to ensure efficient workflow and adherence to quality standards.
  • Collaborated with cross-functional teams to streamline processes and enhance communication across departments.
  • Analyzed data to identify trends, providing insights for process improvements and decision-making support. Creating Power BI reports.
  • Maintained accurate documentation of operations, ensuring compliance with internal policies and external regulations.
  • Developed standard operating procedures to enhance consistency and efficiency in daily tasks across the team.
  • Followed all company policies and procedures to deliver quality work.

Production Worker

Demant Operations Poland Sp. Z O.O.
09.2019 - 06.2024
  • Responsible for reconditioning and quality assurance of medical devices.
  • Operated specialized production machinery and tools.
  • Conducted inspections and ensured compliance with product standards.
  • Maintained accurate documentation and inventory records.

Freelancer

Rudit
01.2011 - 06.2019
  • Developed engaging content tailored to client specifications and target audiences.
  • Assisted in the development of marketing materials that aligned with brand objectives.
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Working with Advertising Agencies and their customers

Co-Owner

Studio Pomysłu
01.2014 - 01.2017
  • Small Business Management – Oversight of day-to-day operations, planning, and coordination of micro-enterprise activities.
  • Operation of Printing Equipment – Skilled in handling various types of printing and sublimation machines used in product customization.
  • Graphic Design – Creation of original visual content for products and marketing materials.
  • Product Photography – Planning and executing product photo sessions for e-commerce and promotional use.
  • Procurement & Vendor Negotiation – Ordering printing and office supplies, managing supplier relationships, and negotiating with wholesalers.
  • Inventory Control – Monitoring stock levels, ensuring availability of materials, and maintaining accurate records.
  • Customer Service – Providing professional support to clients, handling inquiries, and ensuring customer satisfaction.
  • Product Packaging & Shipping – Preparing products for shipment, managing logistics, and ensuring timely delivery.

Education

High School Diploma -

Zespół Szkół Im. Ignacego Łukasiewicza
Police
06.2017

Skills

  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Advanced communication
  • Quality assessment
  • Customer relations
  • Teamwork and collaboration
  • Self motivation
  • Problem-solving
  • Active listening

Language

English
Intermediate (B1)

Timeline

Junior Quality Complaints Soecialist

Demant Operations Poland Sp. Z O.O.
07.2024 - Current

Production Worker

Demant Operations Poland Sp. Z O.O.
09.2019 - 06.2024

Co-Owner

Studio Pomysłu
01.2014 - 01.2017

Freelancer

Rudit
01.2011 - 06.2019

High School Diploma -

Zespół Szkół Im. Ignacego Łukasiewicza

Hobbies and Interests

Books, knitting, movies

Disclaimer

Wyrażam zgodę na przetwarzanie moich danych osobowych przez [nazwa firmy] w celu prowadzenia rekrutacji na aplikowane przeze mnie stanowisko.

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Natalia Surman