Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Natalie Kudzaishe Ngwerume

Natalie Kudzaishe Ngwerume

Warsaw,14

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Call Center Representative

Telecel
01.2023 - 08.2023
  • Participated in ongoing professional development opportunities to stay current on industry best practices regarding customer support techniques.
  • Approved and terminated customer contracts upon request.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Educated customers on current promotions, upgrades, or new offerings available.
  • Answered incoming calls in busy, fast-paced global call center.

Project Manager

Regina Mundi Environmental Management Club
01.2019 - 11.2020
  • Maintained open communication by presenting regular updates on project status to fellow club members.
  • Planned Club fundraising events & Projects
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.

School Shop Sales Assistant

Regina Mundi High School
01.2019 - 04.2020
  • Fielded customer questions to share information about products, availability, and pricing.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Took record of all profits, losses and sales made with use of Microsoft Excel
  • Demonstrated adaptability when tasked with various roles within the store as needed such as cashier or stockroom assistant.
  • Remained calm and composed in tense situations involving angry or upset customers.

Education

Business & Security Analytics - Business And Managerial Economics

Vistula University
Warsaw, Poland
03.2027

Skills

  • Use of Computer Operations and Packages such as Microsoft word, Microsoft Excel, Microsoft Powerpoint
  • Proficient in fast typing with high levels of accuracy
  • Event Planning & Project Management
  • Adaptability and learning agility
  • Effective Customer Communication
  • Teamwork & Time management
  • Market Research
  • Team Leadership
  • Ability to come up with innovative ideas and solutions
  • Effective communication and problem solving as customer service representative

Accomplishments

    Attained Higher Education Examinations Council certificate for Computer Operations and Packages at National Level.

Certification

  • Computer Operations & Packages certificate at National Level in home country
  • GCE cambridge A level ( Computer Science, Business, Geography)

Timeline

Customer Call Center Representative

Telecel
01.2023 - 08.2023

Project Manager

Regina Mundi Environmental Management Club
01.2019 - 11.2020

School Shop Sales Assistant

Regina Mundi High School
01.2019 - 04.2020

Business & Security Analytics - Business And Managerial Economics

Vistula University

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Natalie Kudzaishe Ngwerume