Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Natalie Kudzaishe Ngwerume

Warsaw

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Call Center Representative

Telecel
01.2023 - 08.2023
  • Participated in ongoing professional development opportunities to stay current on industry best practices regarding customer support techniques.
  • Approved and terminated customer contracts upon request.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Educated customers on current promotions, upgrades, or new offerings available.
  • Answered incoming calls in busy, fast-paced global call center.

School Shop Sales Assistant

Regina Mundi High School
01.2019 - 04.2020
  • Fielded customer questions to share information about products, availability, and pricing.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Took record of all profits, losses and sales made with use of Microsoft Excel
  • Demonstrated adaptability when tasked with various roles within the store as needed such as cashier or stockroom assistant.
  • Remained calm and composed in tense situations involving angry or upset customers.

Education

Business & Security Analytics - Business And Managerial Economics

Vistula University
Warsaw, Poland
03.2027

Skills

  • Use of Computer Operations and Packages such as Microsoft word, Microsoft Excel, Microsoft Powerpoint
  • Data Entry
  • Proficient in fast typing with high levels of accuracy
  • Adaptability and learning agility
  • Effective Customer Communication
  • Teamwork & Time management
  • Market Research
  • Team Leadership
  • Complaint resolution
  • Ability to come up with innovative ideas and solutions
  • Effective communication and problem solving as customer service representative

Accomplishments

    Attained Higher Education Examinations Council certificate for Computer Operations and Packages at National Level.

Certification

  • Computer Operations & Packages certificate at National Level in home country
  • GCE cambridge A level ( Computer Science, Business, Geography)

Languages

English
Native language
German
Beginner
A1

Timeline

Customer Call Center Representative

Telecel
01.2023 - 08.2023

School Shop Sales Assistant

Regina Mundi High School
01.2019 - 04.2020

Business & Security Analytics - Business And Managerial Economics

Vistula University

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Natalie Kudzaishe Ngwerume