Nelumka Kaumadi
Warszawa,Poland
Summary
Dynamic and results-driven professional with a strong expertise in digital marketing and market research. Demonstrates exceptional multitasking skills and excels in project management, utilizing remote working tools to enhance productivity. Adept at data analyzing and the use of spreadsheets, with a proven track record as a negotiations expert and strong deal closer. Committed to delivering excellent customer service while effectively managing time to achieve business objectives. Career goals include leveraging skills in MS Office and project management to drive strategic initiatives within a forward-thinking organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Ceylon Zone Sp z o.o
Warsaw, Poland
02.2020 - 09.2022
- Delivered excellent service to enhance client retention rate.
- Offered solutions to resolve product or service issues, improving brand reputation.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Addressed after-sales issues, promoting repeat business.
Account Sales Executive
FM Derana
Colombo, Sri Lanka
05.2016 - 10.2019
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Imports Assistant
Debug Computer Peripherals Pvt Ltd
Colombo, Sri Lanka
01.2014 - 04.2016
- Coordinated team meetings to enhance communication and productivity.
- Compiled data to generate comprehensive reports.
- Maintained digital database, enhancing ease of access to information.
- Facilitated smooth running of operations through efficient task management.
Data Entry Operator
Ministry of education
Colombo, Sri Lanka
09.2013 - 12.2013
- Enhanced time management skills to meet tight deadlines.
- Improved data accuracy by conducting regular quality checks.
- Sorted, categorised and organised raw data for easy retrieval and reference.
- Transcribed documents accurately to create electronic records.
Education
BA.Degree - International Relations Management
University of Economics and Human Sciences
Warsaw, Mazovia 03.2021 -
G.C.E. ADVANCED LEVEL -
VBV Girls College
Colombo, Sri Lanka 08.2011 - 08.2013
G.C.E. ORDINARY LEVEL -
VBV Girls College
Colombo, Sri Lanka 01.2010 - 12.2010
Skills
- MS Office
- Use of Spreadsheets
- Data Analyzing
- Market Research
- Digital Marketing
- Remote working tools
- Project management
- Time management
- Negotiations Expert
- Strong Deal Closer
- Exceptional Multitasking Skills
- Excellent Customer service skills
Certification
•01/09/2021 – 01/12/2021 Fundamentals of Digital Marketing - Google Digital Workshop (Coursera)
•01/11/2022 – 01/02/2023 Google Data Analytics Professional - Google Coursera
Affiliations
- Cooking - Implementing a new variety of different cultural dishes
Custom
In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter 'GDPR'. I agree to have my personal data, education and employment history processed for the purposes of current and future recruitment processes in Poland.
Languages
English
Proficient (C2)
Sinhala
Native
Tamil
Upper intermediate
Hindi
Intermediate
Timeline
BA.Degree - International Relations Management
University of Economics and Human Sciences
03.2021 -
Customer Service Specialist
Ceylon Zone Sp z o.o
02.2020 - 09.2022
Account Sales Executive
FM Derana
05.2016 - 10.2019
Imports Assistant
Debug Computer Peripherals Pvt Ltd
01.2014 - 04.2016
Data Entry Operator
Ministry of education
09.2013 - 12.2013
G.C.E. ADVANCED LEVEL -
VBV Girls College
08.2011 - 08.2013
G.C.E. ORDINARY LEVEL -
VBV Girls College
01.2010 - 12.2010
•01/09/2021 – 01/12/2021 Fundamentals of Digital Marketing - Google Digital Workshop (Coursera)
•01/11/2022 – 01/02/2023 Google Data Analytics Professional - Google Coursera
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