Olena Dubenko
Krakow
Summary
I have working experience in different areas, I studied medicine for many years, psychology, have been teaching children. I am interested in customer service and contact with people, counseling and solving various tasks. Will be excited to try my skills, that I learned so far and keep developing new ones. Looking for a full-time job in the Customer service field with an opportunity to work remotely from time to time. Strongly unavailable to work in the early morning shifts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Junior Customer Service Specialist - Service Admin
Getinge Group
2022.03 - 2023.09
Description: (Working with USA region) Processing service order reports in the SAP system, invoicing, creating new equipment, correcting Functional locations, resolving different customer complaints and system errors via email, gathering and sending needed documentation, processing CC payments and obtaining CC info via phone from customers, creating reports, staying in touch with other departments like OtC, Order entry, Material management, local Area managers in US and others.
Customer Support Agent
HELPWARE
2021.10 - 2021.12
Description: (Vinted project) Providing support to the Vinted app users, solving complaints, resolving various issues or redirecting them to other departments.
Lector
HAPPY ROBOT
2019.11 - 2021.06
Description: Conducting classes in mathematics and robotics for children aged 6-10, developing critical thinking
and technical imagination.
Chef, Dietitian
ZUPITTO
2021.03 - 2021.05
Education
Bachelor's Degree - Dietetics
AKADEMIA IM. ANDRZEJA FRYCZA MODRZEWSKIEGO
CRACOW02.2024
Bachelor's Degree - Nurse
COLLEGE OF MEDICINE
KREMENCHUK09.2013
Skills
- Computer skills – MS office, SAP
- Teamwork
- Resistance to stress
- Report Generation
- Attention to Detail
- Critical Thinking
- Multitasking
English: C1
Polish: C1
Ukrainian: MT
Russian: MT
Certification
- EF English course
- MBC training “How to write emails professionally”
- Cosmetology course
- Laboratory diagnostics course
- Various customer service trainings
Interests
Science fiction, swimming, taking care of my pet, bally dance, classical and rock music.
I agree to the processing of personal data contained in my CV or other documents attached to my CV (my recruitment application), for the purpose of recruiting for the position indicated in the job advertisement.
In addition, I agree to the processing by the employer of personal data contained in my recruitment application for the purposes of future recruitment.
Timeline
Junior Customer Service Specialist - Service Admin
Getinge Group
2022.03 - 2023.09
Customer Support Agent
HELPWARE
2021.10 - 2021.12
Chef, Dietitian
ZUPITTO
2021.03 - 2021.05
Lector
HAPPY ROBOT
2019.11 - 2021.06
Bachelor's Degree - Dietetics
AKADEMIA IM. ANDRZEJA FRYCZA MODRZEWSKIEGO
Bachelor's Degree - Nurse
COLLEGE OF MEDICINE
- EF English course
- MBC training “How to write emails professionally”
- Cosmetology course
- Laboratory diagnostics course
- Various customer service trainings
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