Olivia Veronica Wojtczak

Working as a Hotel Receptionist at one of Warsaw's largest and busiest hotels, with over 526 guest rooms, enabled me to excel in a demanding, fast-paced hospitality environment where exceptional customer service and efficiency were essential. I was responsible for managing a high volume of guest arrivals and departures, coordinating reservations, processing payments, handling telephone and email enquiries, and ensuring a seamless check-in and check-out experience. I consistently delivered professional, personalised service to guests from a wide range of backgrounds while confidently resolving enquiries and complaints with diplomacy and discretion.

Throughout my employment, I demonstrated professionalism, adaptability, and a strong commitment to delivering service of the highest standard in one of Poland's leading hospitality establishments.

Working in retail has enabled me to develop a strong understanding of customer service and the responsibilities involved in the role. I quickly learned the intricacies of each position and ensured I had in-depth knowledge of company products and stock, allowing me to confidently assist customers and resolve queries efficiently. I thrive both as part of a team and when working independently, using my initiative to achieve the best outcomes. I perform well under pressure maintaining a positive and professional attitude

Completing 175 hours of work experience in an early years educational setting enabled me to develop a strong understanding of supporting young children's learning, development, and wellbeing. I provided a safe, secure, and nurturing environment where toddlers could build their social, emotional, and communication skills through structured activities and play-based learning. I gained experience observing, assessing, and accurately recording each child's progress to support their individual development and contribute to future learning plans. Throughout my placement, I maintained high standards of professionalism while ensuring that the health, safety, and wellbeing of both children and staff were upheld at all times in accordance with safeguarding policies and procedures.