Otobor Akpobome
Warszawa
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Partner Setup Specialist
MoneyGram International
04.2022 - Current
- Efficient management of electronic workflow with the ability to meet extremely high productivity expectations as outlined in service level agreements and department guidelines
- Identifies and enters the required data fields within several complex MoneyGram systems
- Evaluates each request against the system functionality to determine appropriate setup in line with existing work instructions/ procedures and collaborates closely with international stakeholders to resolve on-going questions.
Customer Service Specialist
Sitel Warsaw
09.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Intern
National Youth Service Corp, NYSC, Into University Educational Consult
01.2018 - 01.2019
- Organized a scholarship exam with over 500 applicants for our partnered universities in Europe
- Research and sort out academic challenges of students seeking to gain admission into higher institutions both internationally and locally.
Community Tax Liaison Officer
Lagos State Internal Revenue Service
01.2017 - 01.2018
- Researched tax issues and stayed current on all federal and state tax laws.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
Legal Assistant
Ezenwaji & Co Chambers
01.2015 - 01.2016
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Computer Operator
Great Gift Computers
01.2013 - 01.2015
- Generated reports covering details about data, system operation, and error monitoring.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Maintained spreadsheets of data across multiple systems.
- Retrieved information and performed data entry using appropriate computer programs.
Education
Bachelor of Science - International Business Management
Collegium Civitas University
Warsaw, Poland07.2023
Higher National Diploma - Electrical-Electronics Engineering
Yaba College of Technology
Lagos, Nigeria.02.2018
National Diploma - Electrical-Electronics Engineering
Delta State Polytechnic
Delta State, Nigeria.09.2014
High School Diploma -
Demonstration Secondary School
Delta State, Nigeria.06.2012
Skills
- Microsoft office packages
- Programming languages with beginner’s experience: (C#, JavaScript, SQL, HTML, Python)
- Data Analysis/ Visualization (Power BI, SQL, Excel)
- Cloud Computing (Oracle)
- Autodesk apps (AutoCAD)
- Electrical wiring, maintenance and repairs for both domestic and industrial installations
- Design , simulation and construction of electrical-electronics circuits
- Team management
- Strategic planning
- Process/Product management
- Problem solving
- Multitasking
- Business and technical process documentation
- Effective communication
Languages
English
Native language
Polish
Elementary
A2
Timeline
Partner Setup Specialist
MoneyGram International
04.2022 - Current
Customer Service Specialist
Sitel Warsaw
09.2021 - 03.2022
Intern
National Youth Service Corp, NYSC, Into University Educational Consult
01.2018 - 01.2019
Community Tax Liaison Officer
Lagos State Internal Revenue Service
01.2017 - 01.2018
Legal Assistant
Ezenwaji & Co Chambers
01.2015 - 01.2016
Computer Operator
Great Gift Computers
01.2013 - 01.2015
Bachelor of Science - International Business Management
Collegium Civitas University
Higher National Diploma - Electrical-Electronics Engineering
Yaba College of Technology
National Diploma - Electrical-Electronics Engineering
Delta State Polytechnic
High School Diploma -
Demonstration Secondary School
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