Patience Enema

Specialized in payment POS machines with a comprehensive understanding of configuring, deploying, and optimizing payment processing systems. Proficient in integrating payment gateways with POS machines, ensuring seamless and secure transactions for retail and e-commerce environments.

Key Responsibilities:

• Configure and optimize payment gateways for POS machines.
• Customize configurations to meet business needs.
• Integrate gateways with POS software for various payment methods.
• Ensure security and compliance with standards like PCI DSS.
• Provide technical support for POS-related issues.
• Conduct testing and stay updated on industry trends.
• Installing and setting up payment terminals for CP, CNP, and ECommerce solutions e.g, "PayByLink" for various acquirers.
• Configuration of several integrated systems, such as : Oracle Simphony, Oracle OPI ,Shiji PMS, INDRA, Agilysys, FOLS, Cegid, and Protel Air, e.t.c to deliver a seamless payment solution.
• Setups and Installation for Kiosk QSR, P@C for Retails, P@C and P@T for Hotels & Restaurants e.t.c.
• Setting up digital wallets like AliPay, WeChat, etc.

• Documenting Investigations before booking flights for customers.
• Handle 90+ calls daily, with duties including booking new reservations, modifying schedule changes, resolving refunds due to cancelled flights, retrieving customer data, and presenting relevant product information.
• Train new employees on how to use Zendex software, enter customer information, and organize customer interaction logs.
• Received an average 80% -96% customer satisfaction rating higher than the Project target With an average service time of 3-4 minutes, working on a live chat serving 3 clients simultaneously.
• Suggested a new tactic to persuade customers with cancelled flights to continue doing business with the company, resulting in overall business turnover.

• Politely answer inbound calls/emails and respond to customer inquiries promptly.
• Generate customer interest in the Company’s products or services.
• Provide personalized customer service by responding to the needs of customers.
• Document and report on customer feedback to improve the customer experience.
• Manage and update customer databases with notes for each customer.

• Promoting the company's existing brands and introducing new products to the market.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.