Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Training & Certification
Timeline
Generic

PRIYANKA ZALA

Warsaw

Summary

Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

4
4
years of professional experience

Work History

Procurement, Logistics, and Repairs Senior Specialist (HP Project)

Foundever
11.2021 - Current
  • Increased client satisfaction review by 20% by placing over 160 inbound and outbound calls daily, and sending out personalized follow-up emails.
  • Reduced client call waiting time by 10% implementing a streamlined request assessment strategy that identified and resolved root causes quickly.
  • Reviewed over 200 cases daily by way of tickets with a resolution rate of 98%.
  • Collaborated and followed up with 3 different vendors for procurement, deliveries, and repairs as well as internal functionaries and stakeholders.
  • Created over 50 quotations daily using internal quotation tool with 0% identified discrepancy.
  • Reviewed and approved over 60 invoices daily using tools such as CDAX.
  • Met KPI at a constant range of 98% to 100%.
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.

Co-Founder

Essential Solutions Consultancy Sp.z.o.o
01.2021 - 04.2025
  • Co-founded a start up for students recruitment into universities.
  • Set up the client support line.
  • Collaborated with the universities as the main Point of Contact (POC).
  • Set up Standards of Operations (SOPs) and models of operation.
  • Set up recruitment systems.
  • Created and monitored trackers and dashboards.
  • Created, approved, and sent out invoices.
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making.
  • Conducted target market research to scope out industry competition and identify advantageous trends.

Education

Master of Science - Clinical Psychology

Akademi Ekonomiczno-Humanistyczna W Warszawie
Warsaw, Poland
07.2024

M.D. - Medicine

Grodno State Medical University
Grodno, Belarus
06.2020

Skills

  • COUPA
  • SALESFORCE
  • CDAX
  • Zendesk
  • Slack
  • Jira
  • Confluence
  • GOOGLE WORKSPACE (Spreadsheet, Docs, etc)
  • Twilio
  • UPS SLA
  • MS Office (Excel PPT Word SPOL Outlook Publisher)
  • PowerBI (use)

LANGUAGES

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Russian
Advanced (C1)
Polish
Beginner (A1)

Hobbies and Interests

Photography, Music – Singing and Dancing, Video editing & content creation, Public Speaking, Networking, Coaching/Mentoring

Training & Certification

  • ICH GCP E6 (R2) Certification by The Global Health Network
  • GVP Training by Pharma Lessons
  • Lean 6 Sigma, Green Belt by Udemy, Inc.

Timeline

Procurement, Logistics, and Repairs Senior Specialist (HP Project)

Foundever
11.2021 - Current

Co-Founder

Essential Solutions Consultancy Sp.z.o.o
01.2021 - 04.2025

Master of Science - Clinical Psychology

Akademi Ekonomiczno-Humanistyczna W Warszawie

M.D. - Medicine

Grodno State Medical University

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PRIYANKA ZALA