Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic
Rafał Masłowski

Rafał Masłowski

Lublin,PL

Summary

Experienced team leader in the aviation industry with strong organizational skills and a customer-focused approach. Adaptable, resilient under pressure, and quick to adjust to new environments. Passionate about travel and seeking to grow within the tourism sector, combining logistics expertise with excellent people skills.

Overview

10
10
years of professional experience

Work History

Travel Coordinator

STRIFE
01.2024 - Current
  • Designed and organized tailored business travel experiences for MMA athletes, judges, and event organizers, ensuring seamless logistics for flights, car rentals, and hotel accommodations.
  • Coordinated complex travel arrangements for fighters, officials, and event staff, focusing on efficiency, budget optimization, and personalized preferences.
  • Delivered exceptional service by proactively addressing travel-related issues, ensuring all participants' needs were met on time, leading to improved satisfaction and strong client relationships.

Passenger Handling Manager

Lublin Airport
11.2017 - Current
  • Managed end-to-end operations and business performance of the passenger services team, ensuring alignment with airport standards and strategic goals.
  • Led, scheduled, and coached staff in a high-traffic environment, optimizing workflows, staffing levels, and service quality.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Sales Specialist

Orange Polska S.A.
09.2015 - 03.2017
  • Advised customers on telecom services and devices, including mobile plans, internet packages, and smart technology.
  • Matched products to individual needs, increasing customer satisfaction and driving upsell opportunities.
  • Provided ongoing support and resolved service issues, building strong, long-term client relationships.

Education

High School Diploma -

School Complex No. 3 Named After Maria Dąbrowska
Puławy, Poland
04.2012

Skills

  • Customer service excellence
  • Excellent communication and interpersonal skills
  • High volume environments
  • Itinerary planning and coordination
  • Strong organization
  • Travel arrangements
  • Travel industry expertise
  • Experience with booking systems (Amadeus, Navitare)
  • Proficient in DCS systems (Altea, iPort, GoNow)
  • Advanced Microsoft Office skills (Word, Excel, Outlook)

Hobbies

  • Aviation and aircraft technology – Fascinated by aviation, including the mechanics, technology, and history of flight.
  • Basketball – Active participant in team sports, emphasizing teamwork, leadership, and strategic thinking.
  • Traveling and discovering new destinations – Passionate about exploring new places and cultures, which enhances my understanding of the travel industry.

Languages

English
Advanced (C1)
Polish
Bilingual or Proficient (C2)

Timeline

Travel Coordinator

STRIFE
01.2024 - Current

Passenger Handling Manager

Lublin Airport
11.2017 - Current

Sales Specialist

Orange Polska S.A.
09.2015 - 03.2017

High School Diploma -

School Complex No. 3 Named After Maria Dąbrowska

Similar Profiles

CREATE PROFILE
Rafał Masłowski