Raya Mohamed
Warsaw
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To secure a challenging position in a reputable organization to expand my learning and knowledge by fully utilizing my training and skills, while making a significant contribution to the success of the company.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BRAC Tanzania Finance LTD
09.2021 - 11.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Keeping records of customer interaction, processing customer accounts and filling documents
- Respond to customer questions, complaints and walking customers through basic troubleshooting or setup process
- Manage large amount of incoming calls and emails
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Logistic Officer trainee
Tanzania Port Authority
05.2021 - 08.2021
- Supervised logistics functions and operations.
- Preparation of documentation and Invoice.
- Detected and enforced improvement opportunities in supply chain.
- Inventory management.
- Conducted audits to improve office logistics practices and procedures.
- Conducted research to address shipping errors and packaging mistakes.
Education
Bachelor of Arts - Business Management
University of Economic And Human Science in Warsaw
Poland02.2025
High School Diploma -
Alpha Girls High School
Tanzania05.2022
Skills
- Detail oriented
- Microsoft office pro-efficiency
- Decision making
- Flexible, Adaptable & Multitask
- Ability to think creatively, initiative & Assertively
- Problem solving
- Highly organized and efficient
- Team work
Languages
English, Arabic
Native language
Swahili
Proficient
C2
RELEVANT COURSES
Financial accounting & analysis
Cooperate finance
Marketing research
English language for business
Financial management
VOLUNTEERING
Alpha aid association.
Plan international
Administration assistance
Timeline
Customer Service Representative
BRAC Tanzania Finance LTD
09.2021 - 11.2022
Logistic Officer trainee
Tanzania Port Authority
05.2021 - 08.2021
Bachelor of Arts - Business Management
University of Economic And Human Science in Warsaw
High School Diploma -
Alpha Girls High School
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