Riki Jäntti
Gdańsk
Summary
I'm Riki Jäntti, a 32-year-old Finn currently residing in Gdańsk with my Polish wife and our Golden Retriever. I've spent seven years in the Tri-City area, with a brief stint in Finland. I have a strong background in technical support and customer service, and I'm proficient in several languages, including Polish, which I use regularly. I'm passionate about learning languages and always open to new opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Appliance Specialist / Visa Advisor
Transcom Worldwide Poland
02.2022 - Current
- I' support customers via phone and email generally regarding their home appliances and doing Service Orders for appliances under warranty if problem cannot be solved via phone.
- From April 2023 I have also served as Visa Advisor to applicants for U.S. Visas, giving them information and guidance in regards to Visa Application Processes.
Maps Reporting Specialist with Finnish
Cognizant Technology Solutions
04.2021 - 01.2022
- Responsible for editing maps shown to end users for prominent client
- This requires real-time monitoring and creating of incidents in precise and swift manner
- Job also included translating and training new map editors.
Service Desk agent
CGI Finland
11.2020 - 02.2021
- 1st line IT support for a global company through chat and phone channels
- Solving issues related to software, hardware and network
Claim specialist with Finnish
Airhelp Poland
10.2019 - 07.2020
- Job included analyzing the eligibility of passenger claims, regarding flight disruptions and supporting them via different channels (chat, email, phone)
- I was also in charge of Finnish translations in the company.
IT Service Desk Agent
Kemira Gdańsk sp. z o.o. Poland
09.2016 - 04.2019
- Started as junior agent and promoted to more senior position in 2018
- Serving as first and second line support, helping users worldwide via ticketing system, email and phone, while also handling some IT Backoffice and On-site duties for Kemira
- Supporting in both software and hardware issues
- Worked with English and Finnish languages.
Technical support/Customer service. Call center
DNA Ltd.
09.2012 - 08.2016
- Whilst working in customer service, handled billing, sales, problem solving for tv, broadband and mobile customers
- In technical support provided support to other personnel inside the company (technicians, customer service) regarding network and hardware related issues.
Customer service. Call center
Barona
09.2011 - 09.2012
- Worked for DNA Ltd
- Through Barona.
Promotor
Welma ltd
08.2009 - 06.2010
- Part-time job advertasing and selling everything from razors to tabloids in different stands and locations.
Education
IT-BBA - Business Information Technology
Haaga-Helia
HelsinkiGraduate -
Helsinki Upper Secondary School For Adults
01.2010
Skills
- Comprehensive skills with Microsoft Office, MS-based applications and MS operating systems
- Deep understanding of Broadband Connections, Mobile Networks and ICT-infrastructure
- Can juggle
- Experience in SNOW, Wise Ticketing Tools
- Basics of coding (Python, HTTML, Javascript)
Certification
ITIL Foundation Certificate, 2018
Languages
Finnish
Proficient
C2
English
Proficient
C2
Swedish
Intermediate
B1
Polish
Intermediate
B1
Japanese
Beginner
A1
Military Service
Sergeant, 12-month service in the Finnish military with a vast leadership training, 06/2010- 06/2011
Personal Information
- Age: 33
- Date of Birth: 16.4.1990
- Nationality: Finn
Timeline
Appliance Specialist / Visa Advisor
Transcom Worldwide Poland
02.2022 - Current
Maps Reporting Specialist with Finnish
Cognizant Technology Solutions
04.2021 - 01.2022
Service Desk agent
CGI Finland
11.2020 - 02.2021
Claim specialist with Finnish
Airhelp Poland
10.2019 - 07.2020
IT Service Desk Agent
Kemira Gdańsk sp. z o.o. Poland
09.2016 - 04.2019
Technical support/Customer service. Call center
DNA Ltd.
09.2012 - 08.2016
Customer service. Call center
Barona
09.2011 - 09.2012
Promotor
Welma ltd
08.2009 - 06.2010
IT-BBA - Business Information Technology
Haaga-Helia
Graduate -
Helsinki Upper Secondary School For Adults
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