Rościsław Zamyszliajew
Gdynia
Summary
I have 3+ years of experience of customers’ problem-solving and providing senior management with analysis for the future strategic development. I managed to bring companies' projects on a competitive level, taking into account local customers’ needs and difficulties of local regulations. I’m strongly convinced that the best solutions that business can bring to market are preceded on detailed data analytics, as every project has its own hidden potential.
Overview
4
4
years of professional experience
Work History
VIP Relations Manager (with Greek Language)
Softswiss (Merkeleon P.)
02.2022 - 07.2023
- Optimization and automation of business processes
- Providing senior management with data analysis required for strategic development
- Regulatory risks analysis and staying up to date with local guidelines and regulations from Hellenic Gaming Commission
- Development of customer retention and reactivation strategies
- Monitoring of project for local legal compliance
- Cooperation with security department (KYC, anti-money laundering, anti fraud issues)
Customer Service Agent (with Greek Language)
Softcorp
02.2021 - 01.2022
- Communication with customers and problem solving
- Translations into Greek language
- Know Your Customer procedure
Loan Manager (postgraduate Practice)
"Priorbank" (Raiffeisen group)
07.2020 - 11.2020
- Estimation of the borrowers' loan performance
- lending to private entrepreneurs
- sales/cross-sales/ additional sales of banking products customer consulting
Outsourcing Analyst
"Encata" engineering catalyst
02.2019 - 07.2019
- Open source data processing
- Feasibility study
- Conclusion on impact of high-tech business financing on growth of national economy
Education
Bachelor of Economics - Finance And Credit
Belarusian State University
Minsk06.2020
Skills
- Adobe Photoshop
- MS Office Jira, Confluence
- Multitasking, working with multiple projects at a time
- Analytical skills
- Fluent English
- Fluent Greek
- Belarusian/Russian native speaker
- Communication and problem solving
- Experience of work in multinational teams
- Have an eye for detail
Languages
Russian
Native language
English
Upper intermediate
B2
Greek
Upper intermediate
B2
Polish
Elementary
A2
Timeline
VIP Relations Manager (with Greek Language)
Softswiss (Merkeleon P.)
02.2022 - 07.2023
Customer Service Agent (with Greek Language)
Softcorp
02.2021 - 01.2022
Loan Manager (postgraduate Practice)
"Priorbank" (Raiffeisen group)
07.2020 - 11.2020
Outsourcing Analyst
"Encata" engineering catalyst
02.2019 - 07.2019
Bachelor of Economics - Finance And Credit
Belarusian State University
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