Rutendo Kanyenze

• Answer incoming calls and

respond to email

correspondence in a fast-

paced environment.

• Display intermediate

computer literacy skills and

the ability to follow a

process/script.

• Build strong relationships

with new and existing

customer

• Process and track orders,

and assist clients with

transactions and inquirie

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.