Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Muzamiru Rwamurinda

Warsaw,14

Summary

Results-driven Payments, Legal, and Compliance Specialist with extensive experience in reducing platform violations, (AML) improving compliance, and mitigating fraudulent activities. Proven ability to resolve disputes efficiently, moderate content effectively, and enhance user satisfaction. Skilled in transaction data analysis, cross-functional team collaboration, and ensuring adherence to industry regulations. Committed to optimizing payment processes and maintaining compliance with legal standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Payments, Legal and Compliance Specialist

Foundever | Whatnot
06.2023 - Current
  • Conduct thorough investigations into sellers and buyers, reducing platform violations by 20%
  • Guide sellers through the Onboarding process, improving compliance by 15%
  • Identify and address potential violations, decreasing fraudulent activities by 25%
  • Implement security strategies, reducing breaches by 30%
  • Resolve disputes and chargebacks with a 95% resolution rate
  • Moderate content, track orders, and manage user profiles, achieving a 98% satisfaction rate
  • Educate users on app functionality, increasing engagement by 10%
  • Maintain compliance with industry regulations, resulting in zero violations
  • Analyze transaction data to prevent fraudulent activities, reducing fraud by 20%
  • Collaborate with cross-functional teams to enhance payment processes and compliance protocols, reducing errors by 15%.

Business Consultant

CWT
03.2022 - 01.2023
  • Facilitate ticket exchanges and resolve issues for Amazon clients across NORAM, APAC, and EMEA, achieving a 95% resolution rate
  • Monitor and manage travel budgets, reducing costs by 10% while adhering to budgetary constraints
  • Reconcile travel expenses with finance and accounting teams, achieving a 100% accuracy rate
  • Manage daily reservations, provide seamless travel services and maintain a 98% client satisfaction rate
  • Oversee searching, pricing, booking, and ticketing travel services, reducing costs by 15% and ensuring 100% accuracy.

Senior Logistic Support Manager

BlueRibbon
03.2018 - 12.2021
  • Provide exceptional customer support, resolving 95% of inquiries within 24 hours
  • Coordinate with global logistics teams, ensuring 98% on-time shipment delivery
  • Build strong customer relationships, increasing client retention by 20%
  • Monitor service-level agreements, maintaining a 99% customer satisfaction rate
  • Contribute to continuous improvement initiatives, enhancing process efficiency by 15%.

Education

Bachelors - Mathematics

University of Economics And Human Science
Warsaw, Poland
06.2025

A'levels - Mathematics

Light Academy International School
08.2021

Skills

Technical Skills: Microsoft Suite, Power BI, SAP, Google Suite, Analytical Skills, Sabre/Amadeus, Excel, Zendesk, Process Improvement


Soft Skills: Adaptability, Teamwork, Effective Communication, Attention to Detail

Certification

  • Anti Money Laundering and KYC (Udemy)
  • Team Manager Development Program
  • World Scholars Cup
  • College President
  • Associate in Project Management
  • Introduction to Business Analytics (Coursera)
  • HubSpot Inbound Marketing Certification

Languages

English (C2)
French (A2)
Arabic (B2)

References

Paulina Głuchowska, Operations Manager, Foundever, paulina.gluchowska@foundever.com, +48 798 799 681

Timeline

Payments, Legal and Compliance Specialist

Foundever | Whatnot
06.2023 - Current

Business Consultant

CWT
03.2022 - 01.2023

Senior Logistic Support Manager

BlueRibbon
03.2018 - 12.2021

Bachelors - Mathematics

University of Economics And Human Science

A'levels - Mathematics

Light Academy International School

Similar Profiles

CREATE PROFILE
Muzamiru Rwamurinda