Saray Aroca Otero
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong SAP knowledge and proficiency to navigate multiple systems.
Overview
7
7
years of professional experience
Work History
Order Management Specialist
Zimmer Biomet
05.2022 - Current
- Input order information into system and updated customer accounts to document and track customer orders.
- Developed and implemented strategies to increase efficiency in order processing.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- SAP
Senior Customer representative
Honeywell
01.2020 - 04.2022
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Customer solution
Adecco Poland
12.2019 - 02.2020
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Customer Solution Specialist
Minebest
10.2019 - 12.2019
- Web care agent for Spanish market.
Customer Solution Specialist
Teleperformance Poland
04.2017 - 10.2019
- Web care agent for adidas and Reebok
- Marketplace support for companies like Zalando and Spartoo
- Working close together with other business areas to deliver the best solution possible to the customers
- Participating in additional training of IBM Enterprises HUB, Salesforce, SAP
- Tracking tools from different shipping carriers.
Education
Vocational Training - Hospitality And Tourism
IP. Fernando Quiñones
Cadiz, Spain06.2015
Skills
- Communications skills
- Account Inquiry Resolution
- Managing Multiple Priorities
- Data Entry Skills
- Order Process Management
- EDI Processing
- SAP Expert
- Ability to work in a team
- Ability to make independent decisions
- Ability to solve problems independently
- Ability to work under pressure
- Knowledge of Microsoft Office
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Order Management Specialist
Zimmer Biomet
05.2022 - Current
Senior Customer representative
Honeywell
01.2020 - 04.2022
Customer solution
Adecco Poland
12.2019 - 02.2020
Customer Solution Specialist
Minebest
10.2019 - 12.2019
Customer Solution Specialist
Teleperformance Poland
04.2017 - 10.2019
Vocational Training - Hospitality And Tourism
IP. Fernando Quiñones
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