Strive Mukunyadze
Warsaw
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work.
Overview
2
2
years of professional experience
Work History
Service Desk Agent and Ict Assistance
RHODES HOTEL
NYANGA
06.2020 - 10.2022
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Managed over 50 customers per day
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales
- Resolved common user concerns by utilizing preset issue resolution scripts
Education
GED -
Vistula University
Warsaw PolandSkills
- Customer Experience
- File Management Software
- Customer Complaint Management
- Microsoft word
- Microsoft power point
- Computer literate
- Fast leaner
- Professional communication skills
- Technical Support
- Complaint Resolution
- Sales Expertise
- Customer Service
- Order Fulfillment
- Report Preparation
- Inbound And Outbound Calling
basketball
enjoy playing basketball
Timeline
Service Desk Agent and Ict Assistance
RHODES HOTEL
06.2020 - 10.2022
GED -
Vistula University
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