Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Tanguy Kaze

Lublin

Summary

I am a quick learner in any field and I've the ability to work either individually or in a team on any task and of course respectively to time. I am also hard working and I have creativity within me and I have leadership within me and I have leadership skills that could be useful in any team.

Overview

6
6
years of professional experience

Work History

Customer Service Professional

Sitel polska
08.2021 - Current
  • Duration: 1 year 6 months
  • Answering phone calls and providing clients of the American financial services, merchant services aggregator, and mobile payment company with the technical support

CUSTOMER SERVICE ASSOCIATE

Capita (Polska) Sp. Z O.o. (Trade Republic)
05.2022 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supporting new clients with account setup.
  • Verifying customer details as part of KYC and AML activities.
  • Be the first point of contact for customers in French via webchat and emai

Sales and Marketing Specialist

Volkswagen Rwanda Ltd
09.2019 - 11.2019
  • Duration: 3 months
  • Develop implement, and track marketing programs such as email, social media, or digital campaigns, and events
  • Collaborate with other internal teams (e.g
  • Product and sales) to develop and monitor strategic marketing initiatives
  • Analyze and report on the performance and efficiency of campaigns
  • Conduct market research and analyze trends to identify new marketing opportunities

Customer Service Agent

ISON BPO (AIRTEL Process)
03.2019 - 06.2019
  • Duration: 4 months
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Customer Care
  • Following call center "scripts" when handling different topics
  • Identifying customers' needs clarify information; research every issue and providing solutions

Internship

Olympic hotel
10.2018 - 12.2018
  • Duration: 3 months
  • Clients reservations
  • Customer Care
  • Toll free calls

Education

licencjat - politologia

Uniwersytet Marii Curie-Skodowskiej

Skills

  • Troubleshooting
  • MS office
  • MS excel
  • Interpersonal Skills

Languages

angielski
francuski

Personal Information

Date of Birth: 07/25/01

Timeline

CUSTOMER SERVICE ASSOCIATE

Capita (Polska) Sp. Z O.o. (Trade Republic)
05.2022 - 12.2022

Customer Service Professional

Sitel polska
08.2021 - Current

Sales and Marketing Specialist

Volkswagen Rwanda Ltd
09.2019 - 11.2019

Customer Service Agent

ISON BPO (AIRTEL Process)
03.2019 - 06.2019

Internship

Olympic hotel
10.2018 - 12.2018

licencjat - politologia

Uniwersytet Marii Curie-Skodowskiej

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Tanguy Kaze