Viktoryia Masiura
Wroclaw
Summary
I am an office worker with 3 years of experience in administration and over 7 years of experience in customer service, including in the gastronomic and retail sectors.
I possess strong communication and organizational skills, along with the ability to work effectively under pressure. I am proficient in MS Office and CRM systems, enabling me to manage documentation and client relationships efficiently.
I am a proactive individual, resilient under stress, with strong analytical abilities.
My goal is to advance my career in office administration, where I can leverage my skills in working with people and my desire to provide assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier - Sales Assistant
Żabka Polska S.A
02.2024 - Current
- Handling courier shipments
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Listened to customer needs and desires to identify and recommend optimal products.
- Customer service in accordance with company standards
- Working with merchandise: receiving deliveries and displaying products in the store
- Fulfilling e-commerce orders, operating the cash register
- Maintaining product displays and ensuring the store’s aesthetic appearance
- Conducting inventory checks and monitoring product expiration dates
Office Employee
Flatbook Ltd
04.2020 - 09.2022
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Managed correspondence and maintained communication with clients.
- Handled office supplies inventory and placed orders when necessary.
- Maintained a client database of over 250 companies. Contacted each of them at least once a month, either by phone or in writing.
- Engaged with inactive clients to renew cooperation. Sent new offers to those who had suspended their collaboration.
- Reviewed advertisements. Monitored ads weekly for compliance with placement rules.
- Checked payment timeliness and processed payments. Issued invoices daily and verified receipt of funds.
- Negotiated contracts. Collaborated with legal entities regarding cashless payments.
- Provided consultations on tariffs. Assisted clients in selecting the best options.
- Worked with managers and regional directors.
- Ensured smooth flow of information and documents.
Cashier - Sales Assistant
Elektroserwis I Ko Ltd
11.2018 - 03.2020
- Built relationships with customers to encourage repeat business.
- Providing high-quality customer service, including assisting with product selection and answering inquiries.
- Handling card and cash transactions while ensuring adherence to cash handling procedures.
- Updating information on prices and discounts for products in the store.
- Checking and restocking items on shelves to ensure product availability.
- Participating in the placement and updating of promotional materials and signage in the sales area.
- Processing returns and exchanges, including handling return documentation.
- Advising customers on products, promotions, and special offers.
- Scanning items and accurately preparing receipts and invoices for customers.
- Maintaining cleanliness in the workspace and cash register area to meet hygiene and safety standards.
Education
Master of Science - Financial Law And Treasury
Mogilev State University Named After A. Kuleshov
Mogilev, Belarus06-2023
Skills
- Returns processing
- Payment Processing
- Customer Assistance
- Sales management
- Team Leadership
- Research and due diligence
- Training programs
- Interpersonal Skills
- Task Delegation
- Adaptability
- Relationship Building
- Effective Communication
Certification
Psychology as a Calling (May 2024)
Institute of Modern Psychology and Coaching
Course on Legalization of Foreigners in Poland "OBYWATEL" (July 2024)
Specialist in the Legalization of Foreigners Katsiaryna Matsveyeva
Languages
Russian
Native language
English
Elementary
A2
Polish
Intermediate
B1
Ukrainian
Elementary
A2
Interests
I enjoy hiking, swimming, yoga, and playing badminton I regularly practice various reflection techniques and work on my emotional state, such as meditation, which helps me maintain a positive attitude and come to work with a smile
I love being in contact with nature and eagerly participate in outdoor activities such as mountain climbing and kayaking
I am interested in literature on management, psychology, and personal development in the context of leadership I also enjoy reading books on developing soft skills and effective communication in teamwork, which allows me to enhance my skills in working with people
Consent for Data Processing
I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended.
(PL)
Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w moim CV dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych; tekst jednolity: Dz. U. z 2016 r., poz. 922)
Timeline
Cashier - Sales Assistant
Żabka Polska S.A
02.2024 - Current
Office Employee
Flatbook Ltd
04.2020 - 09.2022
Cashier - Sales Assistant
Elektroserwis I Ko Ltd
11.2018 - 03.2020
Psychology as a Calling (May 2024)
Institute of Modern Psychology and Coaching
Course on Legalization of Foreigners in Poland "OBYWATEL" (July 2024)
Specialist in the Legalization of Foreigners Katsiaryna Matsveyeva
Master of Science - Financial Law And Treasury
Mogilev State University Named After A. Kuleshov
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