Wiktor Neumann
Tarnowo Podgórne
Summary
I am a Customer Project Coordinator with five years of experience. During these years, I have acquired skills related to organizing work, problem-solving, and customer service.
I have decided to change industries and enrolled in an accounting course that will help me gain the necessary knowledge and skills in this field.
I am highly motivated to learn and want to actively develop my skills in accounting, as it is an industry that offers great opportunities for both career advancement and personal development.
I realize that changing industries is a big challenge, but I am not afraid of new challenges and am ready for hard work to gain experience and succeed in this new role.
Overview
5
5
years of professional experience
Work History
Customer Project Coordinator
DB Schenker
12.2019 - Current
- Professional and proactive customer service (via email and phone, in English) regarding ongoing matters, including providing complete and accurate information in accordance with company standards.
- Informing the client about any irregularities in service delivery and proactively supporting the resolution of the issue.
- Monitoring shipments in countries such as Germany, Switzerland, Liechtenstein, Poland, Lithuania, Latvia, and Estonia.
- Initiating and implementing actions to increase customer satisfaction and building partnership with clients.
- Preparing reports and current summaries, and analyzing them for the needs of clients and partners.
- Participating in daily teleconferences with clients, in English.
- Working in an international environment.
Education
Accountant - Accounting Course - Level I
Stowarzyszenie Księgowych W Polsce
Poznań02-2025
Engineer - Logistics And International Forwarding
Uniwersytet WSB Merito W Poznaniu
Poznań07-2023
Skills
Time and stress management
Attention to details
Customer cooperation
Learning through experience
Flexibility and adaptability
Interpersonal communication
Commitment to work quality
Good self organizational skills
Hobbies
On a daily basis, I am interested in history, astronomy, and new technologies in the space industry. In my free time, I enjoy reading books. My favorite genres are fantasy, sci-fi, crime and horror novels. From time to time, I also like to play guitar.
Languages
English
Upper intermediate
B2
German
Beginner
A1
Consent to the processing of personal data
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
Customer Project Coordinator
DB Schenker
12.2019 - Current
Accountant - Accounting Course - Level I
Stowarzyszenie Księgowych W Polsce
Engineer - Logistics And International Forwarding
Uniwersytet WSB Merito W Poznaniu
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