YASSINE KAANICHE
WARSAW
Summary
Professional with experience in client onboarding and project management, demonstrating strong organizational skills and the ability to manage multiple tasks effectively. Successfully collaborated with cross-functional teams to streamline onboarding processes, resulting in reduced cycle times and improved client satisfaction. Proficient in Microsoft Office and skilled in creative problem-solving, ensuring efficient communication and project tracking throughout the onboarding lifecycle. Adaptable to varying workloads while maintaining attention to detail in a controlled environment.
Overview
7
7
years of professional experience
Work History
Senior Merchant and Partner Onboarding Coordinator
Planet
Warsaw
11.2024 - Current
- Led a team of 13+ members during managerial absence, ensuring operational continuity and morale.
- Served as key escalation point for clients and internal teams, resolving complex issues efficiently.
- Optimized processes to enhance team efficiency and exceed key performance indicators.
- Maintained strong client relationships while effectively managing challenging situations.
- Collaborated with internal teams to resolve member issues and ensure cross-functional effectiveness.
- Provided mentorship and constructive feedback, contributing to team members' professional growth and enhanced onboarding processes.
Merchant and Partner Onboarding Coordinator
Planet
Warsaw
08.2024 - 10.2024
- Strategic Onboarding: Successfully managed the implementation of numerous accounts, including two high-profile projects.
- Efficient Integration: Overseen the onboarding process for a diverse range of clients, ensuring timely and seamless integration.
- Stakeholder Management: Maintained effective communication with key stakeholders, hosting regular meetings and managing client expectations.
- Global Market Expertise: Demonstrated a strong understanding of global market dynamics and successfully navigated complex international onboarding processes.
- Technical Proficiency: Leveraged technical skills and problem-solving abilities to overcome challenges and deliver successful implementations, even under resource constraints.
- Adaptability: Successfully adapted to changing priorities and evolving business needs.
Onboarding Excellence Coordinator
Planet
Warsaw
03.2023 - 07.2024
- Seamless Onboarding: Orchestrated efficient onboarding processes for new clients, ensuring a smooth transition to our payment solutions.
- Comprehensive Training: Delivered engaging training sessions to empower clients with a deep understanding of our products and services.
- Customer Support: Provided timely and effective support, addressing customer inquiries and resolving issues promptly.
- Process Improvement: Actively gathered feedback and implemented process enhancements to optimize the onboarding experience.
- Cross-Functional Collaboration: Worked closely with various teams to ensure a seamless onboarding journey for clients.
Customer care
Transcom
Tunis
09.2018 - 09.2019
- Effective Communication: Clearly conveying complex technical information to diverse audiences, both verbally and in writing.
- Active Listening: Empathetically understanding customer needs and concerns to provide tailored solutions.
- Analytical Thinking: Applying logical reasoning to troubleshoot issues and identify root causes.
- Conflict Resolution: Calmly and professionally handling difficult customer interactions to find mutually beneficial solutions.
- Customer-Centric Approach: Prioritizing customer satisfaction and going the extra mile to exceed expectations.
Education
Postgraduate Program - ESC Fundamentals in Business
SGH Warsaw School of Economics
Warsaw, Poland04.2025
Master - Business Management
Warszawska Wyzsza Szkola Biznesu
Warsaw, PolandBachelor - Information and Communication Technology Management
Institut Supérieur des Etudes Technologiques en Communications
TunisSkills
- Ability to Work in a Team
- Time Management
- Ability to Multitask
- Organized
- Microsoft Office
- Adaptability
- Communication Skills
- Creative Problem Solving
- Critical Thinking Skills
- Project Management
Websites
Hobbies and Interests
- Traveling
- Video Games
Languages
- English
- French
- Arabe
Details
Warsaw, Poland, +48 516 119 127, yassine.kaaniche@protonmail.com
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Timeline
Senior Merchant and Partner Onboarding Coordinator
Planet
11.2024 - Current
Merchant and Partner Onboarding Coordinator
Planet
08.2024 - 10.2024
Onboarding Excellence Coordinator
Planet
03.2023 - 07.2024
Customer care
Transcom
09.2018 - 09.2019
Postgraduate Program - ESC Fundamentals in Business
SGH Warsaw School of Economics
Master - Business Management
Warszawska Wyzsza Szkola Biznesu
Bachelor - Information and Communication Technology Management
Institut Supérieur des Etudes Technologiques en Communications
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