Zuzanna Wojakowska
Szczyglow 95, Wieliczka
Summary
Hard-working and experienced flight attendant who always perform duties on highest possible level. As an ambitious Junior Customer Service Supervisor skilled in mentoring team members to deliver service and building team morale through effective communication and positive performance feedback.
Overview
5
5
years of professional experience
Work History
Junior Customer Service Supervisor
Ryanair, Buzz
04.2023 - Current
- Good team management and problem solving skills.
- Excellent Security and Safety knowledge.
- Multi-tasking and vigilance.
Customer Service Agent
Ryanair Sun, Buzz
08.2021 - 04.2023
- Helped large volume of passengers every day with positive attitude and focus on customer satisfaction.
- Responsibility for safety and security on daily basis.
- Performed efficient services on board.
Waitress
Waitressing Agency Go4Work
10.2018 - 03.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Technical College, Tourist Services, PCKZiU
Wieliczka04.2020
Skills
- Ability to work under pressure
- Problem solving
- Boarding Coordination
- Customer Service Management
- Write Reports
- Making Announcements
- Safety Demonstrations
- Service Quality
- Safety Procedures
- Customer Care
Languages
Polish
Native language
English
Advanced
C1
Spanish
Beginner
A1
German
Beginner
A1
Timeline
Junior Customer Service Supervisor
Ryanair, Buzz
04.2023 - Current
Customer Service Agent
Ryanair Sun, Buzz
08.2021 - 04.2023
Waitress
Waitressing Agency Go4Work
10.2018 - 03.2021
High School Diploma -
Technical College, Tourist Services, PCKZiU