Abdelkrim Boucenna
Krakow, Poland
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Process Execuitive in French
Cognizant
Krakow, Poland
02.2023 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed the development, testing, and implementation of new processes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Observed corporate protocols and procedures to secure sensitive and confidential data.
- Monitored performance metrics to evaluate effectiveness of established procedures.
- Maintained open communication with team members and team leaders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
IT Support in French
SEZ APP
Oran, Algeria
07.2021 - 10.2022
- Configured, monitored, and maintained cloud infrastructure such as virtual machines, networks, and storage.
- Provided technical support for end users with issues related to VMware Cloud services.
- Configured, monitored and maintained Azure Storage Accounts, Virtual Networks, App Services, Web Apps and VMs.
- Collaborated with other teams to troubleshoot complex issues related to application deployment and configuration of services in MS Azure platform.
- Established clear system performance standards and wrote specifications.
- Provided technical support to customers using cloud computing solutions.
Customer Service Executive
Cristor Company
Bordj Bou Arreiridj
07.2020 - 06.2021
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Communicated effectively with team members to ensure timely response times for customers.
- Provided technical support when necessary to resolve complex problems.
- Ensured that all customer queries were handled quickly and professionally.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
Education
Computer And Information Sciences
CFPA Mascara
Bourdj Bou Arreiridj, Algeria07-2022
Master of Science - Aeronautical Engineering
Saad Dahleb University
Blida, Algeria09-2021
MBA - International Business Management
WSB Akademia
Krakow, PolandSkills
- Data Tracking
- Account Updates
- Customer Retention
- Schedule Management
- Data Management
- Customer Service Management
- Data Analysis
- Administrative Management
- Systems Implementation
- Strategic Planning
- Database Maintenance
- Teamwork and Collaboration
- Decision-Making
- Problem Solving
- Troubleshooting
- Hardware configuration
- Software installation
- Database
- Microsoft Azure
- Azure VM Support
- Azure Active Directory
- Microsoft 365
- Office 365
- SAP
- Customer Service
Certification
- ITIL® 4 Foundation
- AZ-900
- Service Excellence Certification
Languages
Arabic
First Language
French
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Senior Process Execuitive in French
Cognizant
02.2023 - Current
IT Support in French
SEZ APP
07.2021 - 10.2022
Customer Service Executive
Cristor Company
07.2020 - 06.2021
Computer And Information Sciences
CFPA Mascara
Master of Science - Aeronautical Engineering
Saad Dahleb University
MBA - International Business Management
WSB Akademia
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