Anna Maria Meisinger
Senior Banking & Cards Operations Specialist with German
Warsaw
Profil zawodowy
Detail-oriented and multilingual professional with experience in banking, customer service and financial operations within international environments. Experienced in AML/KYC processes, payment operations, card services, data analysis and cooperation with both business and individual clients. I work daily in German and English and additionally have a communicative level of Spanish. Thanks to my language skills, I effectively build relationships with clients and colleagues from diverse cultural backgrounds.
I am a fast learner with a proactive mindset and the ability to adapt quickly to new processes, systems and working environments. I am interested in further developing my career not only within banking and financial services, but also in customer-facing, operational, administrative and international business roles where language skills, communication and problem-solving abilities are highly valued. I enjoy taking on new challenges, continuously expanding my knowledge and contributing to dynamic, multicultural teams. Thanks to my diverse professional background, I am able to combine analytical thinking with excellent customer service and effective teamwork.
Podsumowanie
8
8
years of professional experience
9
9
years of post-secondary education
Doświadczenie
Banking & Cards Senior Specialist with German
Tata Consultancy Services (TCS)
Warsaw
2025.07 - obecnie
- Handling back-office processes related to payment cards.
- Managing garnishments, insolvencies, creditor payouts, and account hold placements and removals.
- Communicating with customers, creditors and their representatives.
- Processing customer and account-related requests, including:account switching,
bank inquiries,
GDPR requests,
powers of attorney,
estate account administration.
- Reviewing documentation and ensuring compliance with regulatory requirements.
- Cooperating with international teams in German and English.
- Identifying issues and proposing effective solutions.
- Implementing new procedures and improvements to enhance customer service quality.
- Handling email and telephone correspondence.
- Delivering training sessions and presentations for team members.
Senior Analyst with German
PwC Poland
Warsaw
2024.09 - 2025.06
- Collecting and reviewing documentation in accordance with AML requirements.
- Supporting KYC profile creation and customer risk assessments.
- Conducting internal and external data analysis.
- Supporting junior team members and participating in international projects.
Collection Specialist
Accenture Services
Warsaw
2023.06 - 2024.08
- Managed business clients from Germany, Austria and Switzerland via phone and email.
- Processed incoming payments and maintained financial records using SAP.
- Prepared financial forecasts and reports using Microsoft Excel.
- Conducted collection calls to recover outstanding receivables.
- Prepared and issued payment reminders, collection notices and follow-up correspondence.
- Analyzed customers' financial situations to determine appropriate collection strategies.
- Negotiated repayment terms and established payment schedules with customers.
- Monitored outstanding balances and updated debtor records and databases.
- Prepared reports on collection performance and recovery effectiveness.
- Collaborated with internal teams to improve collection and payment processes.
- Managed day-to-day accounts receivable and debt collection activities.
- Assessed potential credit risks and supported decision-making processes.
- Maintained accurate documentation related to debt recovery cases and payment arrangements.
Customer Service Consultant
Armatis-LC
Warsaw
2021.06 - 2021.09
- Conducting collection calls to recover outstanding debts.
- Preparing and sending payment reminders and collection notices.
- Analyzing debtors' financial situations to improve collection effectiveness.
- Negotiating repayment conditions and payment schedules.
- Monitoring payments and updating debtor databases.
- Preparing reports regarding collection performance.
- Cooperating with internal teams to optimize collection processes.
Receptionist / Customer Service Representative
Calypso Fitness Club
Warsaw
2019.06 - 2019.09
- Managing reception desk operations and customer service.
- Handling memberships, contracts and customer inquiries.
- Monitoring payments and issuing invoices.
- Maintaining reception standards and company image.
- Resolving customer complaints and operational issues.
- Managing booking systems and customer databases.
Customer Service Consultant
Armatis-LC
Warsaw
2018.04 - 2018.09
- Providing customer service in German via phone and email.
- Handling complaints and customer inquiries.
- Identifying customer needs and recommending suitable solutions.
- Maintaining high customer satisfaction standards.
Telephone Consultant
Databroker Sp. z o.o.
Warsaw
2017.09 - 2017.09
- Providing customer service in Polish and English.
- Delivering product and service information via telephone.
- Achieving individual and team sales targets.
- Building positive customer relationships through professional communication.
Wykształcenie
Master's Degree - Applied Linguistics (German and English)
University of Warsaw
Krakowskie Przedmieście 26/28, 00-927 Warszawa 2021.10 - 2023.07
Bachelor's Degree - Applied Linguistics (German and English)
University of Warsaw
Krakowskie Przedmieście 26/28, 00-927 Warszawa 2018.10 - 2021.07
not completed - German Studies
University of Warsaw
Krakowskie Przedmieście 26/28, 00-927 Warszawa 2016.10 - 2018.03
Humanities Profile
I Liceum Ogólnokształcące z Oddziałami Dwujęzycznymi im. M. Kopernika
Krosno 2013.09 - 2016.06
Umiejętności
- SAP
- Salesforce CRM
- Jira
- Dash
- Microsoft Excel (Pivot Tables, Reporting, Data Analysis)
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- AML / KYC Processes
- Customer Due Diligence
- Customer Risk Assessment
- Banking Operations
- Card Operations
- Back-Office Operations
- Payment Processing
- Debt Collection & Accounts Receivable
- Compliance
- GDPR ProcessesData Analysis
- KPI Reporting & Monitoring
- Problem Solving
- Process Improvement
- Documentation Management
- Attention to Detail
- Task Prioritization
- Quality-Oriented ApproachCustomer Service
- Customer Relationship Management
- Stakeholder Management
- Business Communication
- Cross-Functional Collaboration
- Teamwork
- Adaptability
- Fast Learning Ability
- Ability to Work Under Pressure
LANGUAGES
Polski
Język ojczysty
Angielski
Zaawansowany
C1
Niemiecki
Zaawansowany
C1
Hiszpański
Średnio zaawansowany
B1
Osiągnięcia
- Promoted to the position of Senior Analyst with German at PwC Poland.
- Successfully progressed from customer service roles to specialist positions within AML/KYC and banking operations.
- Daily cooperation with customers and stakeholders in German and English.
- Participation in international projects supporting clients from Germany, Austria and Switzerland.
- Ability to quickly adapt to new systems and processes, including SAP, Salesforce, Jira and Dash.
- Continuous professional development through positions at Accenture, PwC and Tata Consultancy Services (TCS).
Oś czasu
Banking & Cards Senior Specialist with German
Tata Consultancy Services (TCS)
2025.07 - obecnie
Senior Analyst with German
PwC Poland
2024.09 - 2025.06
Collection Specialist
Accenture Services
2023.06 - 2024.08
Master's Degree - Applied Linguistics (German and English)
University of Warsaw
2021.10 - 2023.07
Customer Service Consultant
Armatis-LC
2021.06 - 2021.09
Receptionist / Customer Service Representative
Calypso Fitness Club
2019.06 - 2019.09
Bachelor's Degree - Applied Linguistics (German and English)
University of Warsaw
2018.10 - 2021.07
Customer Service Consultant
Armatis-LC
2018.04 - 2018.09
Telephone Consultant
Databroker Sp. z o.o.
2017.09 - 2017.09
not completed - German Studies
University of Warsaw
2016.10 - 2018.03
Humanities Profile
I Liceum Ogólnokształcące z Oddziałami Dwujęzycznymi im. M. Kopernika
2013.09 - 2016.06