CHEGUVERA BOGALE

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Receiving high volume of calls and emails from customers seeking assistance with Square's products.
• Dedicated to providing helpful support to ensure our customers receive the best possible experience.
• Applying creative problem-solving to seller inquiries with the support of my partners, resource, and leadership
• Connect with sellers to discuss their needs and how Square products can help them start, run and grow their business
• Identify, document, and take ownership of customers' issues seeing problems through to resolution, escalating feature requests
• Identifying and cross-sell Square products to customers through education on Square's ecosystem

• Maintaining databases and ensuring system security.
• Keeping track of technological advancements and trends in IT support.
• Researched new technologies and provided training to staff across all departments to optimize productivity
• Documenting processes and performing diagnostic tests.
• Answered nearly 60+ calls daily from customers inquiring about product usage, billing issues, or general company information.
• Conducted IT services training for new employees

• Handled 50- customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
• Collect source data such as customer names, addresses, phone numbers, and credit card information for over 1000 customers and enter data into customer service software.
• Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels.
• Process orders, returns, and exchanges
• Monitor customer satisfaction and provide feedback to management