Elbethel Terefe
Warsaw
Summary
I am a quick learner in any field and I've the ability to work either individually or in a team on any task and of course respectively to time. I am also hard working and I have creativity within me and I have leadership within me and I have leadership skills that could be useful in any team.
Overview
2
2
years of professional experience
Work History
Customer Support
Sitel Polska / Foundever
11.2023 - 12.2024
- Answering phone calls and providing clients of the American financial services, merchant services aggregator, and mobile payment company with the technical support
- Actively listened to customers, promptly addressing concerns and escalating major issues to appropriate teams.
- Served as an escalation point for complex customer inquiries and complaints, ensuring satisfactory resolutions.
- Utilized effective problem-solving techniques to quickly identify technical issues and provide efficient solutions.
Functional Game Tester
Lionbridge
09.2022 - 04.2023
- Played through different game scenarios to identify bugs, glitches, and performance issues, ensuring smooth gameplay across multiple platforms
- Analyzed and shared detailed insights on game mechanics, design, and overall user experience, helping improve balance and functionality
- Communicated bugs and gameplay issues directly with the development team, helping prioritize fixes and improvements
Education
Computer Engineering And Graphics -
WSB
Warsaw, 1409.2025
High School Diploma -
British International School
Addis Ababa, Ethiopia01-2021
Skills
- Troubleshooting
- JIRA
- Multitasking
- Microsoft Office
- Escalation management
- Live Chat support
- Interpersonal Skills
- MS excel
- Product Knowledge
- Java
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Customer Support
Sitel Polska / Foundever
11.2023 - 12.2024
Functional Game Tester
Lionbridge
09.2022 - 04.2023
Computer Engineering And Graphics -
WSB
High School Diploma -
British International School
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