Natnael Wolde
Warsaw,15
Summary
My name Natnael sisay wolde. I am 22 years old. I have been working on different working places which helped me gain experiences for my future. While working in Teleperformace and Foundever™ (Sitel Polska Sp. z o.o.) I have experienced - meeting with different peoples with different aspects - I have solved their problems While working as customer service assistance I have also met and helped others within my ability which I will continue to do in the future. I have always wanted to stay connected with customer and shove problems by meeting their expectations and to be beyond their expectations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Foundever™ (Sitel Polska Sp. z o.o.)
01.2022 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Services Representative
Teleperformance
11.2021 - 12.2022
I was a Customer Services Representative at this company and I was helping customers to sole problems they have with ordering goods and also with selecting the correct items they need to buy for there cars. I was using 3 was of communication with them Eg. Chat, Email, Phone
Education
Bachelor of Arts - Project Management
WSB Merito W Warszawie
Ul. Łabiszyńska 25 03-204 Warszawa10.2024
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Ability to work collaboratively with cross-functional teams
- Proficient in Microsoft Office Suite and CRM software
- Strong attention to detail and organizational skills
- Fluent in English
Languages
Amharic
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Foundever™ (Sitel Polska Sp. z o.o.)
01.2022 - Current
Customer Services Representative
Teleperformance
11.2021 - 12.2022
Bachelor of Arts - Project Management
WSB Merito W Warszawie
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