Summary
Overview
Work History
Education
Skills
COURSES AND TRAINING PROGRAMS
Languages
Timeline
Generic

Elżbieta Skwarek

Katowice

Summary

I have a many years of experience in the logistics and purchasing industry. I am characterized by good work organization and multitasking. I am very good at dealing with complex problems and challenges. My goal is further professional development in a position that requires process coordination or team management.

Overview

15
15
years of professional experience

Work History

Logistics Specialist

Zaklad Metalowy „GEMO” Sp. z o.o.
Chorzow
09.2016 - Current

- monitoring the demand for material for production (placing orders, changing delivery dates)

- maintaining contacts with key suppliers in terms of order fulfillment and timeliness

- material supply chain management

- selecting material suppliers among the approved suppliers in the company

- supervising the circulation of the delivery documents

- participation in the internal preliminary audits

- updating data in the system

- checking compliance of bills with the terms of the offer

- INTRASTAT declarations (import and export)

- customs clearance of goods

- organizing shipments and collections of returable packaging

- organizing shipments of produced material to the customer

- reporting to the supervisor according to the reporting plan

Customer Service Specialist

DHL Excel Supply Chain Sp. z o.o.
Dabrowa Gornicza
06.2012 - 08.2016

- management of long-lasting customer relationships (building, maintaining and strengthening relationships)

- internal communication with other departments in order to provide relevant information

- suggesting the quickest solutions pursuant to applicable regulations;

- reports creation in line with customer expectations

- establishment and implementation of procedures aimed for improvement processes and quality

- solving claims on the basis of valid procedures, operational processes and KPI

- deliveries planning, cooperation with external carriers, deliveries notifications, taking care for the optimization of the number of cars in the inbound area

- completion of documents necessary for customs clearance and verification of their correctness

- management of a platform for direct customer notifications (registrating, gathering information, escalating requests, answering, closing requests)

Administrative Employee

FIEGE Sp. z o.o.
Dabrowa Gornicza
10.2007 - 05.2012

- claims considering (identification of the claimed product, analysis of the “in” and “out” process)

- logistics service for Czech client, cross-docking, export (handling customer orders, communication and identification of customer needs, control of shipments and deliveries, shipping documents, release of the cargo from the warehouse, records of the warehouse turnover)

- supervising the correct inbound process and returns (checking the compliance of receipts with the documentation and system, communication with the customer in the field of ongoing operations, verification of logistics data, cooperation with the warehouse, preparation of protocols, reporting, archiving)

- supervising the correct shipping process in terms of timely deliveries in cooperation with the customer and transport department

Education

Master of Arts - Political Science

Swietokrzyska Academy of Education
Kielce
06.2007

Skills

  • Knowledge of the ERP system: FEPA
  • Knowledge of the WMS system: RedPrairie
  • Knowledge of the RcGAssist application
  • Knowledge of the AS400 warehouse system
  • Microsoft Office suite (Outlook, Word, Excel)
  • Driving license category "B"
  • Supply chain management
  • Multitasking, time management and prioritization
  • Analytical thinking and problem solving
  • Interpersonal skills

COURSES AND TRAINING PROGRAMS

03.2021 training: INTRASTAT

09.2018 training: INCOTERMS 2010

06.2018 training: National/international transport and forwarging – raoad and sea transport

09.2017 training: ISO9001:2015 i IATF 16949:2016 requirements

03.2017 training: intermediate and advanced EXCEL

09.2012 training: Customs law and intra-Community turnover of goods in view of the latest changes

01.2012-03.2012 course: Simple CRM/BPM - IT supporting management system of business processes

03.2010 -06.2010 course: Customs Agent

09.2010 training: Professional customer service by phone


Languages

Polish
Native language
English
Upper intermediate
B2
German
Beginner
A1
Russian
Elementary
A2

Timeline

Logistics Specialist

Zaklad Metalowy „GEMO” Sp. z o.o.
09.2016 - Current

Customer Service Specialist

DHL Excel Supply Chain Sp. z o.o.
06.2012 - 08.2016

Administrative Employee

FIEGE Sp. z o.o.
10.2007 - 05.2012

Master of Arts - Political Science

Swietokrzyska Academy of Education
Elżbieta Skwarek