Ewelina Glista
Summary
A dynamic and adaptable professional with a strong background in operations, task coordination, and client support across diverse environments. Recognized for a practical, solutions-oriented approach, with a consistent track record of resolving issues, improving workflows, and contributing to smooth team operations. Known for excellent communication, sound judgment, and the ability to stay focused under pressure. Equally comfortable working independently or cross-functionally, always committed to delivering high-quality outcomes. Open to both senior and mid-level roles where impact and collaboration matter more than titles..
Overview
9
9
years of professional experience
Work History
Processing Coordinator
Henry Meds
04.2024 - Current
- Manage patient post-appointment workflows with a focus on efficiency, compliance, and service quality
- Act as a primary point of contact for patients, ensuring timely and accurate resolution of follow-up needs
- Resolve patient inquiries related to prescriptions, care plans, and general support through Zendesk
- Collaborate cross-functionally with Pharmacy Operations, and Support departments to ensure seamless care delivery
- Communicate with internal teams via Slack to escalate issues,and maintain alignment
- Handle high volumes of inbound calls, chats, and emails while prioritizing urgency, accuracy, and patient satisfaction
- Maintain detailed case documentation in line with regulatory and operational standards
- Work effectively in a remote, fast-paced healthcare environment that demands precision, responsiveness, and strong coordination
Smart Metering Operations Coordinator
Shell Energy Retail
03.2021 - 03.2024
- Monitoring and resolving technical and operational issues related to smart meters, including tariff changes and post-installation reviews.
- Managing data in the internal system for smart meter data management.
- Coordinated with technicians and vendors for timely installation and maintenance of smart meters.
- Handling a significant volume of accounts daily, including resolving internal billing blockers and aligning them with business standards.
- Conducting analysis of complex issues related to accounts using various systems and implementing tasks and solutions across different areas.
- Collaborating with other departments and external partners to achieve customer satisfaction in a timely manner.
- Recommending changes to current processes to achieve optimal business efficiency.
Administrative Assistant
Tecman Speciality Materials
02.2020 - 03.2021
- Assist the operations team across all administrative duties.
- Handling daily administrative tasks such as document and correspondence management.
- Supporting all activities related to the document control procedure, including technical documents, drawings, and commercial correspondence.
- Collaborating with customers and suppliers, obtaining Purchase Order (PO) numbers, ensuring accuracy of all costs through the SAP system.
- Monitoring compliance across all documents.
- Ensuring that controlled copies of the latest approved documents and drawings are provided to the appropriate staff.
- Inputting document data into standard registers, ensuring that information is accurate and up-to-date.
Data Coordinator
Co-operative Energy
06.2018 - 01.2020
- Collecting customer data to understand their needs thoroughly.
- Identify underlying issues and facilitate effective resolutions, maintaining clear communication with both customers and industry counterparts.
- Coordinating the smooth flow of data between company departments to ensure timely information exchange.
- Staying updated on industry trends and company policies to address issues promptly and propose operational enhancements.
- Provide recommendations to improve existing processes, aiming for maximum efficiency.
- Collaborate closely with stakeholders and third-party entities to ensure prompt resolution of customer queries.
Customer Service Advisor
Capita Local Government
01.2018 - 06.2018
- Acting as the first point of contact for access requests across the organization and process accordingly within housing benefits, Council tax identify customer query concerns and overall needs provide accurate answers and solution to customer queries, collaborate with immediate team other customer service teams, managing taxpayer account financial aspects, and debt.
- Use sound judgment and take decisions within established procedures for each service request including logging, Processing and progress chasing enquirers Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
- Managed high level of 30 customer queries per day simultaneously through effective multitasking.
- Exceeded KPI targets when providing customer support via phone, email and chat.
- Adhered strictly to policies and procedures for continued company compliance.
Administrative Coordinator
NFU Energy Renewable Consultancy
09.2016 - 01.2018
- Liaising with managers and engineers across the business in terms client of quotation.
- Preparing legal documentation and tracking the progress of renewable applications via Ofgem support system, issue quotes and purchase orders via internal system.
- Collecting and processing data via excel spreadsheet.
- System management to include updating data, scanning and uploading documents into variety of systems and ensuring all logged information is accurate.
- Handling efficiently customer enquiries by variety of channels.
- Working as part of a team under supervision of senior management to meet tight deadlines.
- Maintaining accurate customer records-creating accounts via internal system and maintaining new customers.
- Providing ad hoc support to other teams submitted.
Education
Bachelor - Tourism and Events Management
State University of Applied Sciences
Skills
- MS Office Packages excluding Accses
- Quality compliance procedures
- Business-BOL
- Intermediate Excel
- Quick Learner
- ZenDesk
- Attention to detail
- Jira
- Can Do -attitude
Languages
English Advanced
Polish Native
Timeline
Processing Coordinator
Henry Meds
04.2024 - Current
Smart Metering Operations Coordinator
Shell Energy Retail
03.2021 - 03.2024
Administrative Assistant
Tecman Speciality Materials
02.2020 - 03.2021
Data Coordinator
Co-operative Energy
06.2018 - 01.2020
Customer Service Advisor
Capita Local Government
01.2018 - 06.2018
Administrative Coordinator
NFU Energy Renewable Consultancy
09.2016 - 01.2018
Bachelor - Tourism and Events Management
State University of Applied Sciences
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