Summary
Overview
Work History
Skills
Education
Certification
Languages
Timeline
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Julia Hope

Julia Hope

Summary

A communicative and dynamic customer service specialist with experience in the luxury sales industry. I possess excellent interpersonal skills, the ability to build relationships with customers, and maintain the highest service standards. I am organized, stress-resistant, and open to working in an international environment.
Ready for new challenges, with a passion for travel and teamwork.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Jewellery Shop "Yes"
02.2024 - Current
  • Customer service and advising on the selection of jewelry, watches, and gemstones
  • Presentation and sale of high-quality jewelry products
  • Building relationships with customers and maintaining a high level of customer service
  • Conducting sales transactions and operating the cash register system
  • Taking care of product displays and the aesthetics of shop windows

Shop Assistant

Pastry House
11.2021 - 02.2024
  • Assisting customers by taking orders, providing recommendations, and ensuring excellent customer service
  • Handling cash payments and operating the payment terminal
  • Maintaining order and organization of the pastry display and work area
  • Collaborating with the team to create seasonal and custom pastry designs for special occasions

Skills

  • Interpersonal communication
  • Handling stressful situations
  • Ability to work in a team
  • Time management
  • Adaptable and flexible to the new cultures and surroundings
  • Meticulous and devoted to the task assigned

Education

October 2021- March 2025

Bachelor's Degree

Classic Philology

Uniwersytet Wrocławski,

Wrocław



September 2018 - April 2021

High School Diploma

II Liceum Ogólnokształcące im Emilii Plater, Sosnowiec 


Certification

Fly High Academy,

Become Cabin Crew

September 2024

Languages

Polish
Native language
English
Upper intermediate
B2
Italian
Intermediate
B1

Timeline

Customer Service Assistant

Jewellery Shop "Yes"
02.2024 - Current

Shop Assistant

Pastry House
11.2021 - 02.2024

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Julia Hope