Maciej Świderek
Summary
Highly motivated job seeker with talent to drive team spirit and morale while promoting sales techniques and methods. Effective leader with pleasant personality and commitment to build successful teams. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Open to cooperate with clients and team members.
Overview
15
15
years of professional experience
Work History
Regional Sales Manager
Polisarium Sp. z o.o
03.2022 - Current
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Implementation and development of a new project related with Insurance coverage for Foreign
- Implemented innovative sales strategies that successfully penetrated new markets
- Managed team of 7 members; supporting them in daily tasks.
- Cooperation with managers from Insurance Companies
- Monitoring sales quality and knowledge of insurance products
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
Financial Center Director
Bank Millennium S.A.
03.2020 - 03.2022
- Managed one of the startegic bank branch
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth. Trained new employees on proper protocols and customer service standards.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Interacted well with customers to build connections and nurture relationships.
Bank Branch Supervisor
Bank Millennium
09.2016 - 02.2020
- Managed daily branch operations; ensured sales targets are met
- Led a team of banking professionals, optimized staff productivity through effective scheduling, task delegation, and performance monitoring. Setting clear expectations for staff members.
- Increased efficiency and team productivity by promoting operational best practices; provided regular coaching
- Trained staff on operating procedures and company services.
- Regular process review to streamline operations
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained database systems to track and analyze operational data.
- Develop cooperation with mortgages brokers
- Provided high quality customer support to ensure client satisfaction
- Examined customer loan applications for loan approvals and denials.
Senior Client Advisor
Bank Millennium S.A.
01.2011 - 09.2016
- Professional advisory for clients in terms of finance, loans, mortgagees and investments (MiFID related)
- Tailor-made finance analysis for individual clients
- Acquisition of new clients; maintaining long relationship with clients
- Resolved complex client concerns promptly, maintaining trust and loyalty in the advisory relationship.
- Assisted customers in depositing and withdrawing cash
- Informed and suggested new banking products to customers.
- Delivered high quality standard
- Collaborated with cross-functional teams to develop comprehensive financial plans addressing clients' unique needs.
Client Assistance
Bank Millennium S.A
10.2009 - 01.2011
- Direct cash service
- Professional client service aligned with high quality standard
- Sales of bank products
- Proven ability to learn quickly and adapt to new situations.
- Providing support and guidance to the team
Claims Assistant
AIG S.A
11.2008 - 05.2009
- Providing timely, accurate, and empathetic support during the claims process.
- Collection of needed documentation from the clients
- Followed up with customers on unresolved issues.
- Collaborated with internal departments a
- Updated claims system to track claim status and provide relevant information to other department.
Education
Master of Science - Banking
Akademia Finansów I Biznesu VISTULA (d. Wyższa Szkoła Ekonomiczno-Informatyczna)
Warsawa, Poland01.2015
Bachelor of Science - Marketing And Tourism Management
Wyższa Szkoła Hotelarstwa, Gastronomii I Turystyki
Warsawa, Poland01.2011
Skills
- Prawo jazdy kategorii B
- Conflict Resolution
- Customer Service
- Sales Leadership
- Business Administration
- Effective Multitasking
- Decision-Making
- Account Development
Languages
Angielski
personal information
Date of Birth: 03/18/88
hobbies and interests
- Rynki finansowe
- Turystyka
- Sport
- Kino
training
- Szkolenie z jakości obsługi Klienta, 2013
- Szkolenie z rozpoznawania znaków pieniężnych, 2009
- Szkolenie z technik szybkiego czytania i efektywnej nauki, 2006
Timeline
Regional Sales Manager
Polisarium Sp. z o.o
03.2022 - Current
Financial Center Director
Bank Millennium S.A.
03.2020 - 03.2022
Bank Branch Supervisor
Bank Millennium
09.2016 - 02.2020
Senior Client Advisor
Bank Millennium S.A.
01.2011 - 09.2016
Client Assistance
Bank Millennium S.A
10.2009 - 01.2011
Claims Assistant
AIG S.A
11.2008 - 05.2009
Master of Science - Banking
Akademia Finansów I Biznesu VISTULA (d. Wyższa Szkoła Ekonomiczno-Informatyczna)
Bachelor of Science - Marketing And Tourism Management
Wyższa Szkoła Hotelarstwa, Gastronomii I Turystyki
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