Maurizio Carrieri

I manage collections for the UK market, handling both public and private sector clients in a context characterized by numerous disputes and challenges. I have frequently provided support to the credit team and cash application processes.

Achievements:
I successfully led my team in transitioning the OTC processes from the UK to Poland. I authored various procedures and supported the transfer of activities related to front office, credit, and cash application.

I was responsible for performing daily activities such as order monitoring, cash application checks, and identifying solutions for customers facing credit issues. Through this experience, I have gained valuable knowledge in the refund process and RIBA flow.

Achievements:

• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Investigating and evaluating customers for creditworthiness potential risk factors was reduced or eliminated.

I was responsible for managing daily tasks such as order monitoring and collections. During this experience, I gained a deeper focus on MEC (Month-End Closing) activities, including audits, preparing reports such as bad debt provisions, bank reconciliations, and performing account reconciliations.

Achievements:

Supported the transition process by re-writing a significant portion of procedures and adapting them to the new workflows.

I was responsible for performing daily activities such as dunning and collections, dispute management, and credit management. The year 2020 was particularly challenging due to the COVID pandemic, during which we successfully completed one of the first remote transitions, moving operations from Italy to Portugal.

Achievements:

I supported various projects, including process standardization related as well as tools implementation ones. - Support transition process, DTP writing, testing tools.

My role involved mainly recording disputes communicated by clients via email or phone when invoices contained incorrect information.

Achievements:

I consistently maintained top productivity and high-quality performance while handling multiple tasks, contributing to the backlog reset and improving the entire process by creating templates and standard responses integrated into email management software.