Mohamed Ashiq Halith
Warsaw,Poland
Summary
Inspirational leader with collaborative approach, ready to drive team success. Adept in communication and problem-solving, bringing strategic mindset to project management and team development. Committed to fostering high-performing team culture that delivers exceptional results.
Overview
5
5
years of professional experience
Work History
Backup Team Manager
Foundever
Warszawa, Poland
08.2024 - 01.2025
- Monitor and manage the team's workload, ensuring all customer inquiries, issues, and complaints are addressed promptly and effectively
- Track and analyze team performance metrics, providing feedback and coaching to improve efficiency and customer satisfaction
- Act as a point of escalation for complex customer issues, resolving them quickly and professionally to maintain positive relationships
- Assist with onboarding and ongoing training for customer service representatives, ensuring they can handle a wide range of customer needs
- Provide regular reports to senior management on team performance, challenges, and customer satisfaction levels
- Handling complex or escalated customer cases and ensuring prompt resolution
- Oversee daily activities of the customer service team, ensuring adherence to company standards and protocols.
- Managed shift schedules, task assignments, and resource allocation to optimise productivity, especially during high-demand periods
- Enhanced team productivity by implementing effective project management strategies.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
Customer Service Representative
Foundever polska
Warsaw, Poland
05.2024 - 08.2024
- As a Customer Service Representative at Found-ever Polska, I was tasked with providing exceptional customer service and support
- Resolving customer inquiries regarding their banking cards and transaction details
- Assisting customers with the help and guidance of the platform and addressing their issues
- Started emails and messaging with the customers and resolved their daily issues with the platform
- Addressing customer issues to the appropriate departments and following up with their cases
- Assisting the newcomers and conducting sessions to train them
Customer Service Associate
Sitel polska
Warszawa
10.2019 - 04.2021
- Handled consumer complaints about safety issues in a timely and efficient manner
- They reported recurring safety issues to the appropriate department for investigation and resolution
- Offered recommendations for improving safety precautions and outreach methods
- Maintain accurate records of customer interactions, especially those related to safety concerns
- Documented customer recommendations concerning safety enhancements
- Reached out to the concerned party to gather information from both sides of the scenario to document and report to the Tier 3 Trust and Safety Department for further investigation or appropriate Action for the case
- Promoted to Tier 3 as an agent for safety and trust
Education
Bachelor of Science - Architecture and urban planning
Vistula University
Warsaw, Mazovia 10.2020 -
High school diploma - Computer Science
Alpha matriculation and HR.Sec.School
05.2015 - 05.2017
Skills
- Microsoft Excel
- Ability to Work Under Pressure
- Multitasking
- Microsoft Office
- Python
- Salesforce
- Aws
- SQL
- Tableau
- Zendesk
- Jira
Languages
English
Advanced (C1)
Tamil
Proficient (C2)
Polish
Elementary (A2)
Hindi
Elementary (A2)
Courses
DATA SCIENCE TRAINING COURSE: COMPLETE DATA SCIENCE
BOOT-CAMP 2023, UDEMY
100 Days of Code: The Complete Python Pro Bootcamp for 2022
I-ARCH NATA COACHING COMPLETE ARCHITECTURE COURSE, I ARCH
NATA Trichy
Timeline
Backup Team Manager
Foundever
08.2024 - 01.2025
Customer Service Representative
Foundever polska
05.2024 - 08.2024
Bachelor of Science - Architecture and urban planning
Vistula University
10.2020 -
Customer Service Associate
Sitel polska
10.2019 - 04.2021
High school diploma - Computer Science
Alpha matriculation and HR.Sec.School
05.2015 - 05.2017
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