Summary
Overview
Work History
Education
Skills
Languages
Courses
Timeline
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Mohamed Ashiq Halith

Warsaw

Summary

Inspirational leader with collaborative approach, ready to drive team success. Adept in communication and problem-solving, bringing strategic mindset to project management and team development. Committed to fostering high-performing team culture that delivers exceptional results.

Overview

6
6
years of professional experience

Work History

Backup Team Manager

Foundever
05.2024 - 04.2025
  • Supported order processing and fulfillment operations to ensure accurate and timely delivery of customer purchases.
  • Maintained detailed tracking of customer orders, returns, and inquiries, ensuring high satisfaction and minimal errors.
  • Handled email and chat support via Zendesk, maintaining professional and efficient responses to inquiries and complaints.
  • Helped onboard new team members and guided software tools and standard operating procedures.
  • Communicated effectively with internal departments and external logistics providers to resolve delivery issues.
  • Assisted customers with product availability, shipping updates, and complaint resolution via phone, email, and live chat.
  • Monitored team performance metrics, provided real-time support, and ensured adherence to SLAS and quality standards.
  • Assisted in scheduling shifts, delegating tasks, and managing workloads to maintain high service levels and productivity.
  • Tracked individual and team KPIs using CRM and analytics platforms (e.g., Salesforce, Zendesk, Excel dashboards).

Interior Designer and Architecture Internship

TRN Constructions
01.2023 - 11.2023
  • Assisted in developing design concepts, mood boards, and 3D visualizations to bring ideas to life.
  • Created and modified architectural drawings, floor plans, and layouts using design software.
  • Researched materials, finishes, and furnishings to enhance design aesthetics and functionality.
  • Prepared client presentations and design proposals, ensuring alignment with project goals.
  • Collaborated with teams to problem-solve design challenges and improve project efficiency.
  • Learned to balance aesthetics with practicality while adhering to project budgets and timelines.

Customer Service Associate

Sitel polska
10.2019 - 04.2021
  • Handled consumer complaints about safety issues in a timely and efficient manner
  • They reported recurring safety issues to the appropriate department for investigation and resolution
  • Offered recommendations for improving safety precautions and outreach methods
  • Maintain accurate records of customer interactions, especially those related to safety concerns
  • Documented customer recommendations concerning safety enhancements
  • Reached out to the concerned party to gather information from both sides of the scenario to document and report to the Tier 3 Trust and Safety Department for further investigation or appropriate Action for the case
  • Promoted to Tier 3 as an agent for safety and trust

Education

Bachelor of Science - Architecture and urban planning

Vistula University
06-2025

High school diploma - Computer Science

Alpha Matriculation And HR.Sec.School
04-2017

Skills

  • Microsoft Excel
  • SAP
  • Microsoft Office
  • Python
  • Salesforce
  • AWS
  • SQL
  • Tableau
  • Zendesk
  • Jira
  • R coding language
  • Machine learning technologies
  • Salesforce
  • Multitasking

Languages

English
Advanced (C1)
Tamil
Proficient (C2)
Polish
Elementary (A2)
Hindi
Elementary (A2)

Courses

Supply Chain Foundations : Project Management


T4TEQ Institution Trichy - Data Science with Python and R 

(Python,Microsoft Excel,ML Libraries,Power BI)


DATA SCIENCE TRAINING COURSE: COMPLETE DATA SCIENCE
BOOT-CAMP 2023

Timeline

Backup Team Manager

Foundever
05.2024 - 04.2025

Interior Designer and Architecture Internship

TRN Constructions
01.2023 - 11.2023

Customer Service Associate

Sitel polska
10.2019 - 04.2021

High school diploma - Computer Science

Alpha Matriculation And HR.Sec.School

Bachelor of Science - Architecture and urban planning

Vistula University

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Mohamed Ashiq Halith