Mohamed Ashiq Halith

• Oversee daily backup operations, making sure all data is securely stored and easily recoverable.
• Develop and refine backup and disaster recovery strategies to keep systems resilient.
• Monitor backup systems, troubleshoot issues, and proactively implement improvements.
• Work closely with IT, security, and infrastructure teams to optimize backup processes and enhance security.
• Monitor and manage the team's workload, ensuring all customer inquiries, issues, and complaints are addressed promptly and effectively
• Mentor and support my team, helping them grow and stay up to date with industry best practices.
• Ensure compliance with regulations and company policies related to data retention and security.
• Analyze backup performance, identify bottlenecks, and introduce improvements for greater efficiency.

Achievements

• Reduced backup failures and improved recovery times by optimizing processes.
• Strengthened data security through enhanced encryption and access control measures.
• Successfully led disaster recovery drills to ensure smooth business continuity.

• Assisted in developing design concepts, mood boards, and 3D visualizations to bring ideas to life.
• Created and modified architectural drawings, floor plans, and layouts using design software.
• Researched materials, finishes, and furnishings to enhance design aesthetics and functionality.
• Prepared client presentations and design proposals, ensuring alignment with project goals.
• Collaborated with teams to problem-solve design challenges and improve project efficiency.
• Learned to balance aesthetics with practicality while adhering to project budgets and timelines.

• Handled consumer complaints about safety issues in a timely and efficient manner
• They reported recurring safety issues to the appropriate department for investigation and resolution
• Offered recommendations for improving safety precautions and outreach methods
• Maintain accurate records of customer interactions, especially those related to safety concerns
• Documented customer recommendations concerning safety enhancements
• Reached out to the concerned party to gather information from both sides of the scenario to document and report to the Tier 3 Trust and Safety Department for further investigation or appropriate Action for the case
• Promoted to Tier 3 as an agent for safety and trust