Monika Patoleta
Property Manager
Warszawa,Wola
Summary
My primary career goal has been to continuously develop my skills and knowledge to deliver outstanding customer service, effectively manage premises and assets, and maintain the highest standards of professional conduct. I have successfully built, trained, and led a team of customer service specialists, consistently striving to broaden my expertise and experience.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
19
19
years of professional experience
Work History
Property Manager
The International Committee of the Red Cross
04.2025 - Current
- Managed tenant communications to resolve issues and maintain positive relationships.
- Coordinated property maintenance schedules, ensuring timely completion of repairs and upgrades.
- Conducted property inspections to uphold safety standards and identify improvement opportunities.
- Maintained accurate financial records, tracking income and expenses for budget adherence.
- Collaborated with vendors for service contracts, negotiating terms to optimize cost-effectiveness.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Managed organization's treasury: processing payments, internal controls and compliance, managing accounts.
- Collaborate with finance teams to support budgeting, financial planning, and capital allocation.
Branch Manager
Express Relocations Sp. Z O.o.
10.2020 - 03.2025
- Lead a team of relocation consultants: mentoring and coordinating the workflow and correct service delivery
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented strategies to enhance customer service and satisfaction.
- Built and maintained strong business partnerships
- Delivered relocation services to VIP customers
- Recruiting and staff training
- Supervised the invoicing system and managing the team’s financial results
- Trained new employees on operational procedures and company standards.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Relocation Specialist
Express Relocations Sp. z o.o.
10.2018 - 09.2020
- Coordinated relocation logistics, ensuring timely and efficient transitions for clients.
- Assisted clients in understanding relocation processes and available services, enhancing client satisfaction.
- Developed comprehensive relocation plans tailored to individual client needs, improving service delivery.
- Managed communication between clients and service providers, fostering strong relationships and clear expectations.
- Researched local housing markets and resources, providing clients with accurate information for informed decisions.
- Collaborated with cross-functional teams to streamline relocation procedures, reducing response times significantly.
- Maintained up-to-date knowledge on industry trends and developments, allowing for continuous improvement in service offerings.
English Language Teacher
01.2007 - 01.2018
- 2010-2018 Extramural Secondary School ‘Cosinus’, Siedlce
- 2014 - 2018 Non-public Language School FCE, Siedlce
- 2017 - 2018 Public Secondary School Complex No.1, Siedlce
- 2014 - 2017 Public Primary School No.11, Siedlce
- 2013 – 2014 Public Primary School, Niwiski
- 2010 – 2013 ‘ENGLISH LAB’ language school owner: courses in General English, Business English, IT English.
- 2011 – 2013 Public Elementary School, Mokobody
- 2009 – 2010 Non-public language school ‘Englishmania’ Siedlce
- 2007 Public Middle school No.2, Siedlce
Education
Master of Arts - Linguistics
Siedlce University of Natural Sciences And Humanities
Siedlce, Poland06-2017
Bachelor of Arts - Linguistics
Academy of Podlasie
Siedlce07-2005
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Staff management
- Administrative support
- Vendor management
- Maintenance coordination
- Contract negotiation
- Preparing property agreements
- Business administration
- Database management
LANGUAGES
English C2
Dutch A2
French A1
Timeline
Property Manager
The International Committee of the Red Cross
04.2025 - Current
Branch Manager
Express Relocations Sp. Z O.o.
10.2020 - 03.2025
Relocation Specialist
Express Relocations Sp. z o.o.
10.2018 - 09.2020
English Language Teacher
01.2007 - 01.2018
Master of Arts - Linguistics
Siedlce University of Natural Sciences And Humanities
Bachelor of Arts - Linguistics
Academy of Podlasie
Similar Profiles
Sandrine W.A. COMPAORESandrine W.A. COMPAORE
Welcome Assistant at International Committee of the Red Cross, ICRCWelcome Assistant at International Committee of the Red Cross, ICRC
Ayman MadiAyman Madi
Deputy Logistics Country Manager at International Committee of the Red Cross (ICRC)Deputy Logistics Country Manager at International Committee of the Red Cross (ICRC)
Silvia IzzoSilvia Izzo
Operations Coordinator – Ukraine, Russia, and Central Tracing Agency at International Committee of the Red CrossOperations Coordinator – Ukraine, Russia, and Central Tracing Agency at International Committee of the Red Cross
Mellisa PhiriMellisa Phiri
Sales & Marketing Manager at ELAN Professional LineSales & Marketing Manager at ELAN Professional Line
Grzegorz ZakGrzegorz Zak
Sous Chef at Farnham Estate Golf & Spa ResortSous Chef at Farnham Estate Golf & Spa Resort