Pamela Bore
Lublin
Summary
A dedicated and hardworking individual focused on customer satisfaction, consistently putting in full effort and commitment to tasks. Innovative and passionate, with strong organizational skills and a responsible approach. Excels in teamwork and possess problem-solving abilities beneficial to the company. Work experience and education provide critical skills for effective collaboration to achieve goals on time and with precision.
Overview
6
6
years of professional experience
Work History
Online ESL Teacher
English Rules
01.2023 - 02.2024
- Boosted reading comprehension levels for struggling students through targeted tutoring and personalized lesson plans.
- Adapted teaching methods according to each student''s unique learning style, leading to improved retention rates and higher test scores.
- Identified, selected, and modified instructional resources to meet needs of each individual student.
- Enhanced cultural understanding among students with diverse backgrounds through the incorporation of global literature and multimedia resources.
Customer Service Representative
Telone
08.2018 - 05.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Heath Sector
Vincent Pol University
Lublin, Poland02-2025
Skills
- Customer service
- Data entry
- Relationship building
- Computer proficiency
- Prioritization
- Customer education
- Spreadsheets
Languages
English
Advanced
C1
French
Elementary
A2
Timeline
Online ESL Teacher
English Rules
01.2023 - 02.2024
Customer Service Representative
Telone
08.2018 - 05.2020
Bachelor of Science - Heath Sector
Vincent Pol University
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