ARTUR MATUSZEK
Olsztyn,PL
Summary
Experienced Client Onboarding Team Manager with a strong background in client relationship management, operational support, and process optimization. Adept at leading teams, driving seamless onboarding experiences, and ensuring smooth client transitions while maintaining high service standards. Skilled in building trust-based client relationships, resolving complex issues, and implementing strategic improvements that enhance efficiency and client satisfaction.
Bringing expertise in managing cross-functional collaboration, project execution, and proactive client engagement, with a demonstrated ability to communicate technical concepts in clear business terms. Proficient in analyzing data to drive insights and develop business solutions that align with client needs. A results-oriented professional eager to leverage leadership and client success expertise to contribute effectively in a dynamic, client-facing role.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
Work History
Client Onboarding Manager AVP
Citibank Europe plc
01.2021 - 03.2025
- Managing team performance and progress (account system setup team)
- Managing client facing account closure team.
- Maintaining highest standards of service quality
- Resolved customer complaints promptly, improving overall client satisfaction.
- Handled escalated issues effectively, ensuring client satisfaction.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed duties to deliver on targets with accuracy and efficiency.
- Applied positive customer service approach to increase satisfaction levels.
Process Coordinator / Team leader
Citibank Europe plc
12.2020 - 12.2021
- Coordinating newly migrated processes among system setup team
- Facilitated seamless communication between different departments, improving workflow efficiency.
- Ensured client satisfaction by proactively addressing concerns and queries.
- Maintaining highest standards of service quality
- Built positive customer rapport through friendly, professional communication.
- Followed up customer queries to check provided solutions met expectations.
- Improved customer satisfaction ratings through responsive query resolution.
- Managing team performance and progress
GIS, Infrastructure Analyst 2, Team leader
Citibank Europe plc
01.2019 - 12.2020
- Build a strong team
- Creating and updating procedures for technology controls
- Maintaining highest standards of service quality
- Escalation of issues discovered during compliance validation
- Interacting with application supports to address outstanding compliance issues
- Allocating daily jobs and workloads
- Managing team performance and progress
AML Ops / AML Operations Analyst
Citibank Europe plc
09.2018 - 01.2019
- Serving as Subject Matter Expert for multiple products, in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity
Global ID Administration
Citibank Europe plc
04.2014 - 09.2018
- Collecting and analyzing evidence to coordinate with compliance and auditing agencies / officials
- Maintaining entitlements of the internal and external users
- Solving problems and queries submitted by users
- Participating in global projects
- Participating in performing periodic analysis and preparing reports
- Collaborating with the teams in the technology and business departments
- Supporting Team Leader with daily duties and functions
Private Banking Operations
Citibank International
01.2014 - 04.2014
- Managing private banking products
Procurement Specialist
Indykpol S.A.
01.2013 - 12.2013
- Negotiating with vendors on freight costs
Medical Technician
West Middlesex University Hospital
London
01.2007 - 01.2012
- Checking and preparing direct life rescue equipment
Education
Master of Science - Ergonomics and Education
University of Warmia And Mazury
Olsztyn, PL06.2005
Skills
- Time management skills
- Leadership
- Strong interpersonal skills
- Client facing experience
- Analytical
- Customer-oriented
- Projects management
- Quick learner
Languages
Polish
Native
English
Advanced
Timeline
Client Onboarding Manager AVP
Citibank Europe plc
01.2021 - 03.2025
Process Coordinator / Team leader
Citibank Europe plc
12.2020 - 12.2021
GIS, Infrastructure Analyst 2, Team leader
Citibank Europe plc
01.2019 - 12.2020
AML Ops / AML Operations Analyst
Citibank Europe plc
09.2018 - 01.2019
Global ID Administration
Citibank Europe plc
04.2014 - 09.2018
Private Banking Operations
Citibank International
01.2014 - 04.2014
Procurement Specialist
Indykpol S.A.
01.2013 - 12.2013
Medical Technician
West Middlesex University Hospital
01.2007 - 01.2012
Master of Science - Ergonomics and Education
University of Warmia And Mazury
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