Bright Kumi
Warsaw
Summary
I'm a skilled professional with a strong background in customer service, consistently exceeding goals and ensuring satisfaction in both B2B and B2C environments. Excellent in building strong relationships, resolving complex customer complaints, and providing efficient problem-solving. with experience in managing high-pressure situations, improving customer retention, and implementing feedback for continuous improvement.
Overview
10
10
years of professional experience
Work History
Project Manager I
AIMO I Warsaw , Poland.
2023.10 - Current
- Prepared and organized written communications, documents, and reports, managing over 50 documents monthly.
- Innovated and implemented collaborative problem-solving sessions, leading to an increase in team productivity within six months.
- Led a project that successfully distributed 1,000 books to children in Ghana, enhancing educational resources for underprivileged communities.
- Pioneered new problem-resolution strategies through team workshops.
- Improved team communication, boosting project efficiency by 20 percent .
Customer Service Agent |
Zapp NL | Fully Remote | Part Time | Netherlands.
2022.07 - 2022.11
- Resolved customer complaints via phone and email, resolving over 50 issues weekly
- Escalated unresolved issues to the customer service team leader, maintaining a high level of professionalism.
- Provided effective solutions to promote continued customer satisfaction, achieving a 95 percent customer satisfaction rate..
- Facilitated communications through the management of inbound and outbound customer calls
- Handled multiple tasks and projects, successfully completed 10 customer service initiatives within set deadlines.
Administrative Assistant
I Secure Travel And Tours I Accra, Ghana.
2014.07 - 2016.05
- Resolved POS equipment issues in 30 minutes on average, reducing downtime and ensuring smooth daily operations for a team of 50+ customers.
- Provided administrative support to ensure efficient operation of office POS equipment, resolving issues quickly to minimize downtime.
- Conducted troubleshooting and problem resolution for POS equipment, led to reducing service interruptions by 25 percent.
- Answered customer calls, scheduled meetings, and supported inquiries and transaction managing 20 calls per day.
- Prepared documents for booking flights and hotels, organizing 5 trips each year for team members.
- Escalated issues to the appropriate department, ensuring timely and effective resolution of complex problems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns leading to 15 percent increase in client satisfaction ratings.
Education
Master of Arts - International Relations
Collegium Civitas
06.2023
Bachelor of Arts - International Law
West Ukrainian National University
07.2021
Skills
Professional Skills
Customer Service
Problem-solving
Relationship management
Saving customer feedback on data
Time management
Communication skills
Technical Skills
- Ms office (Word, excel)
- Outlook
- Data Analysis and Reporting
- Ticketing Systems
- Communication
- Analytical Skills
- Administration Assistant
- Asana
- Call Center Representative
- Customer Service Representative
- Data Analysis and Reporting Ticketing Systems
- Digital Marketing
- Backup & Recovery Systems
- Customer Support
- Invoice Processing (Invoicing)
- Data Entry
- Technical Support
- Virtual Assistance
- Customer Satisfaction
- Research Skills
- Type Writing (Typing)
- Teamwork
Languages
English
First Language
English
Proficient
C2
Timeline
Project Manager I
AIMO I Warsaw , Poland.
2023.10 - Current
Customer Service Agent |
Zapp NL | Fully Remote | Part Time | Netherlands.
2022.07 - 2022.11
Administrative Assistant
I Secure Travel And Tours I Accra, Ghana.
2014.07 - 2016.05
Master of Arts - International Relations
Collegium Civitas
Bachelor of Arts - International Law
West Ukrainian National University
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